Welcome page Returning Candidate? Log back in! NW Patient Acct CS Rep - PFS Call Center Posted Date 5 months ago(8/25/2025 10:44 AM) Job ID 2025-55387 Job Category Patient Financial Services Job Type Full-Time Shift Varied Shift Department 935693 - PFS CALL CENTER FTE 80 Hours Per Pay Period/FTE 1.0 Job Code 121600 Job Details System Services | Miamisburg | Full-Time | Varied Shift Responsibilities & Requirements

Position duties include, but are not limited to the following:

Responding to inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and proceduresThis position requires working with patients and other callers in response to both hospital and physician billing questionsThe position also requires a working knowledge of all insurance payers to answer patient questionsThis position also requires a high level knowledge of the types of hospital and professional servicesStrong understanding about how denials impact the service related to the patient’s benefit/coverage plan.Performs other duties as assigned Preferred Qualifications

Job Requirements

High school Diploma3 years Previous experience in hospital or physicianPrevious experience in patient accounting, medical billing, & medical terminologyAssociate’s degree Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

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