Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.
Job DescriptionJoin GDIT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy’s Personnel Modernization (PersMod) program is searching for a Tier 2 Helpdesk Analyst to join their team in Millington, TN, or New Orleans, LA.
The PersMod program delivers sailor self-service and automation of high volume, routine transactions. This enables legacy system consolidation and development of interoperable capabilities, which can be leveraged across the portfolio of Navy personnel systems. The Helpdesk Analyst will help manage customer requests and provide solutions to the system issues that may arise.
The Analyst will provide:
Software support for Navy Standard Integrated Personnel System (NSIPS).
Customer assistance and problem resolution to a wide variety of customers across business areas.
Solutions to product or service-related questions.
Responses to non-routine customer calls, email and web inquires, providing a single point of contact for problem resolution.
Basic Qualifications:
HS Diploma
2+ years providing technical assistance and solutions in a technical call center or similar helpdesk position
Navy personnel systems experience desired; NSIPS software expertise highly desired
Secret clearance required
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays