Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Electronic Trading Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmExecute policies and procedures that ensure operational stability and availabilityMonitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability toolsEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology servicesExperience in managing and leading a support team.Experience interacted with trading desk heads on a daily basisWorking knowledge of dark pools, liquidity trading, high frequency order placementA good understanding of various technologies such as UME, Kafka, TCP/UDPAbility to write senior detailed post mortems with clear follow upsExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkExperience managing an Electronic trading technology stack

Preferred qualifications, capabilities, and skills

Experience in managing a front office trading support teamManaged a trading stack that trades sizeable volume Experience in working with machine learning or AI trading technologiesWorking knowledge in one or more general purpose programming languages and/or automation scriptingPractical experience with public cloud