Our client is seeking a NOC Analyst to join their team. This is a permanent, direct hire role in New Braunfels, TX. **What’s the Job?** The primary responsibility is to ensure the successful and reliable operation of company network. This position supports Network Operations Center core competencies including but not limited to surveillance, maintenance, troubleshooting, incident management, change management, provisioning, backups, upgrades, SLAs and documentation. Requirements of the job include day/evening/night shift work and participation in an on-call rotation for 24x7 coverage. Additional responsibilities include frequent interactions with Network Engineering to develop, test and implement new features and systems in support of future growth opportunities. Essential Duties and Responsibilities: • Support for Network Operations Center core competencies including: • Surveillance – Constant proactive surveillance of network using a variety of monitoring systems. Respond quickly to alarms and proactively identify potential issues before they result in a negative customer experience. • Maintenance – Perform routine maintenance on all network systems to maximize network performance and reliability. • Troubleshooting – Troubleshoot and resolve network issues and provide 1st level support for Special Circuit, Carrier, Enterprise and Wholesale trouble reports. Also serve as an escalation point for other departments including Service Center & I&R. Troubleshoot chronic / repeat issues as needed. • Incident Management – End-to-end ownership of network outages from identifying root cause to fixing the problem. Provide well-documented outage tickets and broadcast notifications internally. • Change Management – Plan, submit and execute on planned network changes using the approved process and CM system. Maximize the customer experience during necessary change management activities. • Provisioning – Able to troubleshoot provisioning issues/fallout where applicable, but also must be able to provision systems manually when required. • Backups – Perform regular network backups of all systems and be able to restore from backup if required in an outage situation. • Upgrades – Execute software/firmware upgrades to keep all network systems current and protected from security threats. • SLAs – Manage to service level agreements (SLAs) and triage issues/outages accordingly. Perform SLA management as both the customer and the provider. • Documentation – Create and update documentation critical to the operation of the network. Seek out process improvements and document accordingly. • Technical proficiency with platforms and technologies including: • Internet • Cable Broadband – DOCSIS 2 / DOCSIS 3 • DSL – ADSL/ADSL2+, VDSL, Reach DSL • FTTH – GPON, NGPON2, Active Ethernet • Video – RF video, multicast video, and general Head End operations • Voice – Metaswitch, Hosted PBX, MGCP, SIP, Routing & Translations • Transport – CWDM, DWDM, Special Circuits (Fractional T1 thru 100Gbps) • IP – Core Network Routing, MPLS, DHCP IP Pools, Static IPs, Ethernet Cellular Backhaul, SLA metrics, Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), and Ethernet Local Area Network (ELAN), Dedicated Internet (DIA) • Servers – Hypervisors, SAN, VMWare, Ubuntu, DNS, DHCP, SysLog • CPE – Routers, Switches, Cable Modems, DSL Modems, Gateways, Wi-Fi, Mesh • Tools & Systems – Various EMS/NMS, SNMP Monitoring, NetFlow • Responds to trouble ticket escalations and special requests from other departments including Service Center and I&R • Dispatches both I&R and CO technicians when needed • Interacts with Network Engineering personnel on a regular basis • Supports GVTC corporate initiatives and special projects • Ability to multi-task and work several critical projects in parallel • Uses excellent communications skills to receive and document detailed information across multiple shifts around the clock • Able to work evening and overnight shifts for both short-term and long-term assignments • Able to work maintenance windows and special schedules as needed • Responds to the needs of a 24x7x365 operation including regular on-call requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or General Education Degree (GED) required. Bachelor’s degree in a related field preferred. Technical Skills / Certifications: • Telecommunications and/or NOC experience highly preferred • IT and/or computer networking experience preferred • Cisco Certified Network Associate (CCNA) or higher certification required • Juniper JNCIA-Junos or higher certification preferred • Calix System Specialist (CSS) preferred • Metaswitch Certified Technician (MCT) preferred Language Ability: Ability to read, write, and comprehend simple instructions and short correspondence. Must be able to communicate effectively across different shifts in a 24x7 environment. Supervisory Responsibilities: None If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.