Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance. Detailed Description: We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies. Roles and Responsibilities: + Maintain strong working relationships with customers and internal team members. + Perform on-site hardware failure support for Netsync Network Support service contracts. + Install, configure, and support network appliances. + Support customer, vendor, and cross-department relationships related to network support activities. + Manage, update, and document support cases in customer, Netsync, and OEM systems. + Collaborate with the team to maintain appropriate availability for 24x7 network support coverage. Additional Duties: + Contribute to continuous improvement efforts to streamline and automate processes. + Assist Netsync's Network Operations Center (NOC) with network support cases as needed. + Pursue ongoing technical education and skill development in the networking field. + Support end user compute repairs when required. + Maintain a clean and organized work area. + Attend and contribute to weekly team meetings. + Perform other duties as assigned by management. Skills and Experience: + Minimum of one year of IT experience. + Foundational understanding of networking and security concepts, including routing, switching, and TCP/IP protocols. + Ability to routinely lift a minimum of 40 pounds. + Strong attention to detail and troubleshooting skills. + Strong written and verbal communication skills. + Strong organizational skills. + Strong customer service orientation. + Curiosity and a demonstrated commitment to continuous learning. + Proficiency with Microsoft Office applications. Minimum Qualifications/Technical and Education Requirements: + High School Diploma or equivalent. + CCNA certification or equivalent vendor certification (Network+, JNCIA, ACSA). + Valid Driver's License and clean driving record.