Job Title:

Network Engineer II-1

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Network Engineer will support and secure the infrastructure across the Concentrix EMEA enterprise, including planning, installing, configuring, maintaining, supporting, and optimizing all network and security hardware, software, and communication links. The role involves participating in the development of the next wave of security offerings.

Responsibilities:

Lead complex network designs and assist with implementations for Concentrix clients at regional data centers or contact centers.

Contribute positively to knowledge transfer, inspiring and building a more creative and higher-performing team.

Provide network support for EMEA locations, offering 24x7x365 support with a regional on-call monthly rotation.

Offer in-depth technical support for Cisco, Palo Alto, and Fortigate hardware implementation within Concentrix.

Design and implement network and security products; collaborate with the Core Network team to integrate new services into the existing network.

Document completed services and ensure proper handover to other departments for in-service delivery.

Adhere to Service Transition and Change Control procedures for production platforms and services.

Follow internal policies related to PCI and ISO27001 certification standards.

Ensure compliance with client procedures on information handling and security event reporting.

Administer network changes to the Cisco, Fortinet, and Palo Alto hardware and software components.

Perform capacity planning for management reviews of network performance and health.

Stay updated with data and voice security standards and best practices.

Manage and support Cisco routers, switches, and UTM firewalls (Fortinet, Cisco, Palo Alto).

Additional Responsibilities:

Develop innovative solutions that benefit the business.

Liaise with Concentrix staff, customers, and third-party suppliers regarding network and security environments.

Manage complex problem escalations effectively.

Organize workload and priorities effectively.

Maintain proactive communication with internal and external customers.

Qualifications:

2-5 years of experience with Cisco ASA, Fortigate, Palo Alto, and other vendors.

2-5 years of experience in core network technologies including Cisco and Fortinet.

2-5 years of experience with routing protocols (OSPF, EIGRP, BGP).

2-5 years of experience with Service Level Agreement and QoS.

Familiarity with LAN environments, VSS, STP, Stackwise virtual, trunking protocols, and security features, including SIP and voice services.

Cisco certifications (CCNA, CCNP) are advantageous.

Bachelor's Degree in a relevant field.

Location:

POL Work-at-Home

Language Requirements:

English (Required), German

Time Type:

Full time2025-06-30

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