NATURE AND SCOPE: This individual will be responsible for designing and supporting our clients IT networks used by the business and third-party businesses including: device network, VPNs, routers, other physical hardware, and related software. Ensures the continuous operation and delivery of IT services to support our clients associates and members. REQUIREMENTS: 1. Bachelor’s degree or equivalent experience in an IT Infrastructure delivery and/or support role. 2. Minimum of 5 years’ working experience in an IT infrastructure delivery, design, and support role for on-premise infrastructure. 3. Minimum 5 years’ proven experience in protecting data, software and hardware by coordinating, planning, and implementing network security measures. 4. Minimum 5 years’ experience with enterprise networking – routing protocols & traffic flow, VLAN and subnet management. Preferred working knowledge of SDWAN. 5. Minimum 3 year’s proven experience installing and/or supporting VMWare and Cisco Networking Equipment, including routers, switches, firewalls, and wireless access points. 6. Minimum 3 year’s proven experience of enterprise networking – routing protocols & traffic flow, VLAN and subnet management. Preferred working knowledge of SDWAN. 7. Ability to think through problems and visualize solutions. 8. Valid driver’s license and reliable vehicle for travel to branches. 9. On-call availability for emergency support calls 24/7 with a half hour response time and off-hours availability for maintenance windows. 10. Excellent verbal and written communication skills, organizational skills, and the ability to work independently. 11. Demonstrated ability to create accurate network diagrams and documentation for design and planning network systems. 12. Demonstrated ability to use judgment and discretion in various situations while maintaining a high degree of confidentiality. 13. Demonstrated experience in balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail. 14. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations. PRINCIPAL ACCOUNTABILITIES: 1. Implement, administer, and troubleshoot network infrastructure devices including wireless access points, firewall, routers, switches, and controllers and related software and applications. 2. Troubleshooting, diagnosing, and resolving hardware, software and other network and system problems. 3. Replacing faulty network hardware when required. 4. Conducts network/site visits and prepares visit reports. 5. Ensures disaster recovery solution is operational, maintained and meeting the business needs. 6. Adheres to the company’s ITIL processes in the ITSM system that documents requests, incidents, problems, and changes. 7. Provides a proactive approach and thought leadership to implement efficiencies to the environment. 8. Delivers excellent customer service, resolving support requests and ensuring prompt and effective resolutions within agreed service timescales. 9. Performs maintenance tasks on supported infrastructure and applications during after business hours maintenance windows when required. 10. Escalates calls where significant service affecting incidents or security breaches occur as appropriate. 11. Follows standard operating procedures relating to management of the network and security environments. 12. Completes and maintains accurate documentation. 13. Performs project work and other duties as assigned. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.