Overview

Job Purpose

Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions.

 

Responsibilities

Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.Planning & execution of networking tasks necessary to deliver customer connectivity solutionsGeneration of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.QA testing of customer site installationsAccurate and prompt record keeping in accordance with Customer Engineering standardsMaintaining accurate customer & network specific dataWorking with telecom providers to complete acceptance testing of new customer connectivityTroubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning processUndertake and lead Technical Interchange Meetings (TIM) with customersProviding both internal and external technical documentationProvide support on production customer issues relating to their ICE network infrastructure as requiredLiaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standardsLiaising internally with other ICE teams to achieve the aboveOwn and manage the project delivery from start to finishProviding technical support during the provisioning processProviding all necessary supporting documentsAdministration of assigned projects to Customer Engineering standards

Knowledge and Experience

Bachelor’s degreeMinimum 3 years in network support or network delivery with proven track record of problem solvingExcellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audienceTime management in order to ensure the delivery of client services is achievedNetwork Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arenaStrong “hands-on” experience of IP routing protocols with emphasis towards BGPStrong “hands-on” experience of IP multicast configuration and support Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques Strong “hands-on” network trouble shooting skills and traffic analysis

Desirable Knowledge and Experience 

Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP levelBasic UNIX / LINUX administration skillsNetwork Security experienceDirect experience of network tools such as Wireshark & CorvilKnowledge of current Juniper, Cisco and Arista product rangeProven project management experienceFinancial services experience, and or Extranet service provider experience.

Schedule

Since Customer Engineer serves clients globally, the ability to work shifts as well as weekend working to achieve successful project delivery is required.

 

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.