Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matchingWeekly pay for hourly-paid employees.  Biweekly pay for salaried employees.Paid Time Off (PTO) and paid company holidaysA tuition reimbursement plan where employees are encouraged to continue their education and developmentFor more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

General position summary: 

Responsible for provider development, management, and oversight. First point of contact for providers needing resolution within the designated territory. Evaluate market and internal analytics to ensure top quality provider utilization to deliver high quality service to relocating military families.   Develop and manage provider and partner relationships.  Work in concert with Network Development Team to ensure key performance indicators are met.  Ensure provider and partner in compliance with military and government regulations and qualifications. 

Essential Duties & Responsibilities: 

Evaluates and recommends potential markets to develop   Manages data within internal systems for designated territory; maintains agent profiles, compensation schedules and agency agreements   Develop and manage relationships with agents and bases by performing onsite visits and ongoing communications   Manages the agents for KPI performance to ensure quality standards Accountable for the planning of monthly communications regarding agent’s individual performance reviews, continuous training and retention of agents  Facilitate agent training to maintain quality standards Work in conjunction with our internal teams to improve and enhance quality  Addresses and resolves service deficiencies and assists with operations when necessary    Manage, report and assist in resolving service failures, capacity issues, etc.  Provides feedback to agents   Maintain accurate and timely records of correspondence/discussions with agents within internal systems  Review data and reports to ensure compliance with military and government regulations and qualifications Work with management team to develop, implement and track new initiatives Participate in industry conferences, mover associations and other events as directed Manage and coach direct reports, if applicable, and provide ongoing performance management to maximize their success Maintain, troubleshoot, and assist with online portal and automation functions. 

Education & Experience: 

High school diploma or general education degree (GED) required; Bachelor’s degree preferred; three to five years related experience and/or training; or equivalent combination of education and experience; three to five years prior management experience preferred Strong people management and leadership experience Ability to multi-task and navigate in a team focused environment 

Language Skills: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of customers or employees of organization. Excellent written and verbal communication skills. 

Mathematical Skills: 

Ability to develop and analyze metrics and implement solutions Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Operations: 

To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties. 

Planning/Organization: 

Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work  

Certificates/Licenses/Registrations: 

None required. 

TRAVEL: 

Requires over 65% travel within the United States 

Supervisory Responsibilities: 

Supervisory responsibilities.  

Other Duties & Responsibilities: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Working Conditions: 

Cubicle working environment Noise level in the work environment is usually moderate 

Physical/Environmental Demands: 

Activity: 

Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None 

Physical Activity Level: 

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.  The employee is occasionally required to reach with hands and arms. 

Manual Dexterity: 

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. 

Special Vision Requirements: 

Specific vision abilities required by this job include close vision and ability to adjust focus. 

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.