Position Overview
Install, configure, and support the organization’s Local Area Network (LAN), Wide Area Network (WAN), and internet systems, including proxies. Maintain network and server hardware and software, monitor performance, and perform routine and preventive maintenance to ensure high availability and reliability for all system users.

Responsibilities and Accountabilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions, provided such accommodations do not create undue hardship to the company. This list is not intended to be exhaustive; duties, reporting relationships, and work schedules may change based on business needs.

Install, configure, maintain, and administer computer networks and related computing environments, including hardware, systems software, applications, and configurations

Monitor network and server performance to ensure peak availability and reliability

Diagnose hardware and software issues and replace or repair defective components

Perform data backups and disaster recovery operations

Plan, coordinate, and implement network security measures to protect data, software, and hardware

Monitor and manage network access and usage

Design, configure, and test computer hardware, networking software, and operating systems

Recommend system and network improvements and determine hardware or software requirements

Confer with users to troubleshoot and resolve system and network issues

Monitor network performance to identify current and future capacity or configuration needs

Manage daily data backups to ensure successful completion

Gather and analyze end-user requirements to evaluate system and network needs

Research new technologies and make recommendations to the business

Maintain inventory of parts for emergency repairs

Assist other support teams as required

Perform additional duties as assigned

Supervisory Responsibilities
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including:

Training employees

Planning, assigning, and directing work

Appraising performance

Addressing complaints and resolving problems

Supervising, coordinating, and scheduling the tasks of all direct reports

Required Competencies

Oral Communication: Listens effectively and seeks clarification

Written Communication: Reads and interprets written information accurately

Professionalism: Treats others with respect and consideration

Safety and Security: Uses equipment and materials properly

Attendance and Punctuality: Consistently present and on time

Dependability: Follows instructions and responds to management direction

Required Qualifications
To perform this job successfully, an individual must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without undue hardship.

Education and Experience

Bachelor’s degree or equivalent experience

Four or more years of related experience and/or training, or an equivalent combination of education and experience

CCNA certification required

Language Skills

Ability to read, analyze, and interpret business publications, technical documentation, and governmental regulations

Ability to write reports, business correspondence, and procedural documentation

Ability to effectively present information and respond to questions from managers, clients, customers, and the general public

Mathematical Skills

Ability to work with probability, statistical inference, and basic geometry and trigonometry

Ability to apply fractions, percentages, ratios, and proportions to practical situations

Reasoning Ability

Ability to solve practical problems involving multiple variables with limited standardization

Ability to interpret instructions provided in written, oral, diagram, or schedule form

Computer Skills

Proficiency with Windows operating systems (XP and above)

Experience with Microsoft Office Suite or Google Docs

Working knowledge of Active Directory environments

Certificates, Licenses, and Registrations

CCNA certification required

MCSA, Hypervisor, or VMware certifications are a plus