The Customer Success Manager (CSM) plays a critical role in ensuring clients achieve meaningful business outcomes through the effective adoption and optimization of Oracle-NetSuite solutions. 
This role blends customer success strategy, education-led adoption and relationship management while acting as a unified point of contact to guide customers toward their desired business outcomes while coordinating internal and partner teams for seamless execution and ensuring the customer sees the benefit of the services provided.

The ideal candidate is a strong coach and facilitator with experience in business process improvement, ERP-enabled transformation, exposure to change management and capable of translating customer priorities into actionable plans and measurable results.

The CSM maintains a services-oriented approach, with a strong focus on customer health, retention, and operational excellence.