This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Our National Field Support Representatives IV (NFS) are the backbone of our organization, supporting NFS Reps, technicians, customers, and leadership. You'll tackle highly complex tasks, partner on special projects, manage resource metrics and operational reports. By identifying trends and making data-driven recommendations, you'll play a vital role in keeping communities connected to what matters most.

What our National Field Support Representatives IV Enjoy Most About the Role

Making aDifference: Support multiple internal teams and our customers, keeping us all connected to what matters most. Operational Excellence: Support outage investigations, escalations, quotas and staffing, training and more.Impactful Problem Solving: Take-on complex technical issues, projects, mentoring, quality assurance and more. Strategic Forecasting: Identify forecasting opportunities to improve operational efficiencies and meet customer expectations.

Working Conditions

In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.

Required Qualifications

EducationHigh School Diploma or equivalentScheduleAbility to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays.ExperienceNational Field Support Rep I, Rep II and Rep III experience/masteryCompleted appropriate National Field Support Career Path Training MatrixTechnical SkillsFluent in EnglishClear verbal and written communicationProblem-solving, critical thinking, communication, adaptability, and willingness to learnProficient with computers and software applications, including MS OfficeProblem-solving, critical thinking, communication, adaptability, and willingness to learnNavigate NFS systems and applicationsKnowledge of telecommunications products and services

Preferred Qualifications

Business, IT, or equivalent work experience2+ years of network troubleshooting and surveillance experience3+ years dispatcher and/or customer service experience3+ years of support operations center5+ years of VoIP, HSD and/or digital video

TSU107 2025-66234 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13544 Business Unit: Field Operations Zip Code: 75034

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.