Position: National Agent Terminal Operations Specialist Pay Rate: $22-$24 per hour Job Description: Forward is seeking self-motivated individuals to successfully oversee our agent terminal operations. This role is responsible for identifying, communicating and coordination specific market needs between various departments and management levels. The specialist handles issues that can occur before, during and after the time of service, adapting existing processes and providing recommendations for existing agreements. They engage closely with our agent terminal operations to ensure timely freight availability, departure and daily operational KPIs are met. This position maintains professional and collaborative working relationships with multiple departments and management levels to support their service needs while providing a superior level of support. Core Responsibilities & Duties: + Develop a strong relationship with our agent network that promotes accountability, collaboration, and precision execution + Support agent terminals and internal departments daily through professional verbal communication, Qualcomm, and email + Monitor daily operations and KPIs for assigned markets, continually increasing understanding of market challenges and changes + Proactively establish and maintain effective working team relationships with all support departments + Ensuring accurate tonnage records for handling processing + Maintain shared spreadsheets and reports + Operate with integrity and a safety and service-centric mindset + Seeking full resolution to challenges including, but not limited to initial search for lost freight, tracking trucks, tracking shipments on 3rd party websites, coordinating training sessions, etc. + Contribute favorably to the team culture of teamwork, proactivity, urgency, and ownership + Adaptability to changing business needs and requirements + Other duties as assigned Qualifications: + 3 years of experience in relevant fields such as Logistics, Transportation, Customer Service and/or Leadership + Ability to work individually and as part of a team + Ability to build positive and effective work relationships + Excellent verbal and written/email communication skills + Demonstrate good Emotional IQ skills + Proficient in Microsoft applications such as Excel, 365, Word, Power Point and Outlook + Basic negotiating skills + Valid Driver’s License + Reliable transportation Forward Air is an Equal Opportunity employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team