Multiskilled Host Job ID 252938 Posted 19-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Sheffield - England - United Kingdom of Great Britain and Northern Ireland **About the Role:** As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** + To deliver a world-class Front of House service to welcome clients, visitors, colleagues and business partners at all times + To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager + Carry out daily building walks to ensure all floors are tidy and reset back to ‘day one’ and proactively manage any issues identified + Act as the ‘face’ for your areas of the building and provide proactive innovative solutions and resolution of BT colleague issues and provide visible assistance when required + Activity planning and delivery to support BT colleague engagement + Support the team, ensuring the site always remains compliant with current Health & Safety legislation + Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed + Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA + Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out + Provide Front of House / Reception services, work across and deliver services across different Floors and support all Meetings and Events as required + Monitor and report as needed on building occupancy and utilization + To build relationships with clients and colleagues, being proactively visible in all areas of the building **What you'll need:** + Previous experience in a customer facing role is essential. + Excellent communication and customer service skills with a high level of attention to detail. + Ability to seek out opportunities for continuous improvement and portray vision, values and passion. + Exceptional written and verbal communication skills + Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines + and priorities in a high-pressured environment. + Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in + scheduling and prioritisation. + Flexible approach to work + Understands and appreciates the importance of using discretion at all times + Does not let issues go; follows up on issues through to resolution. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)