Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done.

We’re looking for an IT Helpdesk Analyst who loves solving problems and keeping teams running smoothly. You’ll be the go-to person for day-to-day tech support, managing the helpdesk queue, troubleshooting hardware and software issues, and supporting onboarding and office IT needs. With a mix of on-site presence and hands-on problem-solving, you’ll play a key role in keeping our IT systems efficient

This is a fully on-site role, five days a week, at our Surrey office near Guildford Mall

Key Responsibilities

Own and manage the IT helpdesk queue, resolving support requests efficiently from intake to resolution

Provide technical support across Windows environments (primary focus), macOS systems, and basic Linux troubleshooting

Troubleshoot common end-user issues including email, laptops, monitors, peripherals, and workstation setups

Act as the on-site IT presence, assisting employees with walk-up and time-sensitive requests

Support employee onboarding and offboarding, including hardware provisioning and access setup

Use ticketing systems to track issues, prioritize work, and meet service expectations

Create and maintain clear IT documentation and process guides to reduce repeat issues

Partner closely with the IT Engineer on escalations, cross-training, and coverage during absences

Identify recurring issues and proactively recommend improvements to tools, workflows, or documentation

Qualifications

3+ years of experience in an IT Helpdesk, Desktop Support, or similar technical support role

Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Strong hands-on experience supporting Windows environments

Working knowledge of macOS and basic Linux concepts, or a demonstrated willingness to learn

Experience working with ticketing systems and managing multiple requests concurrently

Strong analytical and problem-solving skills with the ability to work independently

Excellent communication skills and a service-oriented mindset

Self-motivated, organized, and comfortable operating in a fast-paced, people-facing environment

Ability to work on-site with flexibility as business needs evolve

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein One Canada strives to operate a policy of equal opportunity and not discriminate against any person's gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.