**Overview** CORT is seeking a full-time, enthusiastic Multi-Family Internet Account Executive (IAE). This is a fully remote position. The Multi-Family IAE is responsible for delivering an exceptional CORT experience with every customer interaction. This role requires the ability to work in a fast-paced, high-volume environment, with a strong focus on listening to customers and providing solutions that meet their needs. Our ideal candidate is sales‑focused and results‑oriented, with a strong emphasis on supporting Property Referrals, PropTech leads, and Cases. This individual must be able to navigate information across a variety of tools on a daily basis, work efficiently with technology platforms, and engage directly with customers through multiple communication channels. This is a full-time, remote role performed from the convenience of your home office. CORT will provide all necessary equipment, along with a monthly phone and internet stipend. **Only candidates located in the Pacific or Mountain Time Zones will be considered for this role.** **Pay:** $22 / hour. This position is also eligible for CORT's Performance Sharing Plan (PSP) bonus plan. **Schedule:** Standard hours are 9:00 a.m. to 6:00 p.m. Pacific Time; however, schedules may vary based on business needs. Work hours can fluctuate due to seasonality and customer demand, and you may be required to work some Saturdays. **What We Offer** + Hourly pay rate; weekly pay; paid training; 40 hours/week + Participation in company performance sharing plan + Monthly phone/internet stipend + Promote from within culture + Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date + 401(k) retirement plan with company match + Paid vacation, sick days, and holidays + Company-paid disability and life insurance + Tuition reimbursement + Employee discounts and perks + Opportunity to work alongside a tenured team with career growth and mentorship opportunities **Responsibilities** + Goal attainment to drive revenue – Assist customers and will utilize selling skills, product knowledge, and added value selling in order to gain commitments from them to utilize CORT’s services. + Utilize the phone as the primary sales tool and email communication as a secondary tool. + Utilize Technology as Selling Tools – Apply working knowledge of CRM system (Salesforce) to manage the customer’s sales cycle. Also utilize Outlook, Internet Explorer and Word as required. Proficiency in navigating the Internet to assist customers is essential. + Meet Productivity Goals and Standards While Working with the Internet Customers – Tasked with greeting all new customers daily and within time guidelines as well as responding to any customer’s replies within 24 hours. Follow up dates are to be achieved to keep multiple customers moving through sales cycles. + Communication with Customers – Professional communications with customers to uncover and fulfill their needs, and to provide friendly and empathetic guidance and support during the relocation process. + Inter-company Communication – Communicate daily productivity and any customer service situations that need to be resolved in a timely manner to their Manager. + Communication with all company employees must be professionally executed following phone and email etiquette guidelines. + Work independently/Manage the Home Office – Tasked with creating a routine and disciplines that will allow the work to be completed efficiently and within deadlines. Must have the ability to be at their desk until 6:00 p.m. Pacific Time. **Qualifications** + High School Diploma or equivalent required + Experience with a CRM such as Salesforce required + Experience in a sales support or customer service–related field required + Experience in the multi-family industry or a contact center environment preferred + Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction + Ability to multi-task, take initiative and work effectively in a fast-paced environment + Excellent documentation and written and verbal communication skills + Proficiency in Microsoft Office Suite including Word, Excel & Outlook + Flexibility to work various shifts including nights, weekends, holidays, and overtime as required + Bilingual (English/Spanish) a plus + Ability to sit for extended periods of time **About CORT** CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. For more information on CORT, visit https://www.cort.com . **Working for CORT** For more information on careers at CORT, visit https://careers.cort.com/ CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply. CORT participates in the E-Verify program. EEO/AA Employer/Vets/Disability Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed. For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records. For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. \#liremote