Pune, IND
6 days ago
Mulesoft/Salesforce Sr. Program / Delivery Manager
Digital Project Associate Director (22315160) **Responsibilities** + Own and lead **program and portfolio-level delivery** , including communication, quality, risk, change management, and governance strategies across multiple engagements. + Provide **executive-level oversight** for large, complex digital programs from initiation through closure, ensuring alignment with business objectives and enterprise standards. + Establish and enforce **delivery governance models** , ensuring adherence to project lifecycle standards, quality benchmarks, and compliance requirements. + Oversee the creation and approval of **program plans, financial forecasts, delivery roadmaps, and executive-level documentation** , securing stakeholder and business sign-off. + Drive **end-to-end financial accountability** , including budgets, margins, revenue forecasting, and contracted deliverables across multiple projects or programs. + Proactively manage **delivery risks, dependencies, and escalations** , ensuring timely resolution and minimal business impact. + Lead and mentor **project and delivery managers** , building high-performing teams and fostering a culture of accountability, continuous improvement, and client focus. + Facilitate **executive steering committees and governance forums** , providing clear visibility into delivery status, risks, and strategic decisions. + Define, standardize, and continuously improve **delivery methodologies, tools, and best practices** to enable scalable and repeatable execution. + Serve as the **senior delivery authority and thought leader** on engagements, driving innovation, solution quality, and measurable business outcomes. + Build and sustain **trusted advisor relationships** with senior client stakeholders, influencing strategic decisions and long-term roadmaps. + Partner with sales and leadership to **identify, shape, and support business development opportunities** , including RFP responses, solutioning, and account growth. + Ensure achievement of **operational, financial, and customer satisfaction metrics** across the portfolio. **Required Qualifications** + Extensive **consulting and client-facing delivery leadership experience** , preferably in large-scale digital transformation programs. + Proven experience delivering within one or more industries: **Financial Services, Manufacturing, Healthcare** , or related regulated environments. + Strong executive presence with the ability to influence **senior stakeholders** . + High travel tolerance, including domestic and international engagements as required. + **PMP certification required** ; PgMP or equivalent program management certification strongly preferred. **Preferred Experience** + Experience leading **multi-million-dollar programs and portfolios** with distributed and global delivery teams. + Strong financial acumen with experience managing **P&L, margins, and revenue forecasting** . + Exceptional **written, verbal, and executive communication skills** , including the ability to translate complex delivery issues into business-focused insights. + Experience driving **digital transformation initiatives** (cloud, data, integration, modernization, or platform programs). Prior experience in a **people management or practice leadership role** is highly desirable. \#Salesforce # Mulesoft
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