Key ResponsibilitiesTeam Leadership\r\rInterviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area\rModels the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers\rSets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis\rConnects with the team regularly to understand challenges they are facing and to remove obstacles\rProvides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level\rProvides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback\rManages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns\rEncourages others to share ideas and empowers others to make decisions while providing guidance when necessary\rIdentifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR\rDrives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed\rIdentifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products\rServes as a primary escalation point for the most significant and impactful customer complaints\rProgram Execution\r\rManages store opening and closing procedures\rControls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan\rMaintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible\rIdentifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance\rLooks for ways within respective departments to enhance the Pro customer experience and drive Pro sales\rAnticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals\rMonitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates\rDrives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity\rManager-on-Duty (MOD)\r\rProvides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency\rWalks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.\rEnsures depts are properly staffed for customer traffic, shifts associates for coverage as needed.\rManages associate response to call buttons\rValidates that aisles remain clean, safe and free of clutter\rFunnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders\rSelf-Leadership\r\rSeeks performance feedback from others and pursues self-development opportunities\rProactively builds and maintains collaborative relationships with cross-functional partners\rSets an example for others by adapting quickly and effectively to work challenges and organizational change\rResponsibilities Specific to the MST ASM\r\rManages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.\rTeaches and demonstrates effective use of Lowe’s selling and service model\rSupport Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness\rAccountable to Product location space accuracy through SIMS execution and feedback during reset and service execution\rIn addition to the above responsibilities, this individual is held accountable for other duties as assigned\r
Required Qualifications2 Years Experience leading associates in a retail environment3 Years Experience working in a fast-paced, cross- functional work environment\t\r1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)Experience using Microsoft Office SuiteExperience in retail store freight flow logistics (Operations ASM)
Preferred QualificationsBachelor’s degree Related field 5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM) \t\r5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM) \t\r5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM) \t\r3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility Experience working in the home improvement retail sector Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

Pay Range: $62,000.00 - $100,000.00 annually

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.