Moves Senior Lead Coordinator Job ID 235835 Posted 05-Sep-2025 Service line GWS Segment Role type Full-time Areas of Interest Construction, Project Management Location(s) Auburn - Washington - United States of America, Everett - Washington - United States of America, Marysville - Washington - United States of America, Redmond - Washington - United States of America, Renton - Washington - United States of America, Seattle - Washington - United States of America **About the role** The Moves Sr Lead Coordinator is an integral position for the Move Delivery Team within a client account. The position is a collaborative point of contact for Microsoft employees to schedule, coordinate and provide customer service within the client campus. A move could be for one to thousands of employees. The role involves managing all size move projects, coordinating logistics, and ensuring compliance with team objectives. Key responsibilities include project tracking, cost management, vendor engagement, leading move projects, effective communication, team leadership, facility walkthroughs, post-move support, managing the MS-Move email inbox, delivering customer service, supporting team members, driving continuous improvement, training new members, assisting with policy creation, scheduling move projects, problem-solving, program participation, and providing PM coverage. _Hybrid to Redmond, WA at least 3x per week. This role will expect occasional weekend and evening work._ **What You'll Do** + Move Management: Manage project scope, schedule, and compliance with direct impact on team objectives as well as the objectives of related teams. Function as the Delivery Manager for program moves - all functions inclusive; et.al individual moves, reset, unassigned seating, and other related move projects regardless of volume size. + Subject Matter Expertise: Serve as the subject matter expert for program project tracking, project tools, and job cost. + Vendor Engagement: Engage with vendors to schedule, coordinate, and manage move activities. Collect, monitor, and report key performance indicators and billing accuracy, ensuring closeout completion for the advancement of Move metrics. + Project Creation and Management: Lead the creation of move projects within move tools, including setting up spreadsheets and presentations, editing content, and driving delivery requirements within the delivery team. + Communication: Lead and manage the delivery of the Move Coordinator's creation of communications to employees, team admins, and move partners. Respond to internal and external escalated customer inquiries about performance reports and project tracking system data. + Point of Contact: Act as the point of contact for Move team communication in internal and external syncs (DFM Sync, Ex report, B34 activity, and weekly move updates). Maintain weekly SOP notes and reporting calendars. + Team Leadership**: Lead the team, manage delivery, and conduct presentations to team admins about the move process and steps. Contribute to creating, formatting, and verifying reports. + Facility Walkthroughs: Conduct walkthroughs of buildings for facilities and furniture needs, and identify discrepancies in data with an understanding of vendor scope and audit criteria. + Post-Move Support: Create floor plans, labels, and nameplates. Run post-move help centers and assist the project team in project close-out procedures. + Email Management: Schedule assignments and provide coverage of the MS-Move email inbox by replying to emails and troubleshooting employees' needs. + Customer Service: Provide exceptional customer service. Ensure personnel and team outcomes have a positive impact on customer objectives. + Team Support: Support coworkers with the move process and be a team player. Lead by example and model behaviors consistent with CBRE RISE values. Guide the team through the application of basic knowledge of practices and procedures. Work to build consensus and look for and implement process improvements. + Problem Solving: Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. May establish new techniques to ensure the team meets its objectives. + Program Participation: Serve as a member of Program Pillar efforts, including but not limited to steering committee, pillar sponsorship, project lead, and project participation. + Training: Train cross-functional and collaborative positions. Train new administrative assistants and temporary employees on project policies and administration. Help onboard with incoming teammates. + Policy Creation: Assist with creating project policies and directives within the operations manual. Assist management in the implementation and monitoring of project practices, policies, and administration deliverables. + Scheduling: Move project(s) assignments and ad hoc, ancillary continuous improvement. + Continuous Improvement: Drive and implement strategies to enhance operational efficiency, quality, and productivity through continuous improvement initiatives. + PM Coverage: Move program coverage and engagement excluding people management. + Other duties as assigned: Move project(s) assignments and ad hoc, ancillary continuous improvement. **What You'll Need** + High School diploma or General Education Degree (GED) required + Associate degree (AA/AS) and/or Bachelor’s Degree preferred + Minimum of one year(s) of related experience desired + Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Includes Word, Excel, PowerPoint, & Outlook. + Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. + Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done in + less time than others; can attend to a broader range of activities. **Disclaimer:** _Please be advised that effective January 1, 2025, CBRE Project Management and Turner &Townsend were consolidated into a single global business entity. As a candidate applying for a position, you should be aware that while your initial employment may be with Tuner & Townsend PJM US LLC, you will subsequently transfer directly to Turner & Townsend at a date to be determined._ Turner & Townsend carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum hourly rate for this position is $30.00 and the maximum hourly rate for this position is $40.00. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on Turner & Townsend’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)