About this role:

Wells Fargo is seeking to hire a Mortgage Underwriting Associate Manager (AVP), internally known in the organization as Business Accountability Associate Manager to support our Home Lending Operations - Underwriting Group in Manila, Philippines.

In this role, you will:

Supervise coordinators in performance of less complex tasks and processes to ensure timely completion, quality, and compliance of assigned workIdentify opportunities for process improvement, risk management, and control opportunitiesMake day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of senior management; leverage interpretation of existing policies, procedures, and compliance requirementsCollaborate with and consult with peers, colleagues, and mid-level managersManage allocation of people and financial resources for aligned department or business groupBe responsible for selection, evaluation, and development of staff

Required Qualifications:

2+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education1+ years of leadership experience

Desired Qualifications:

Experience in Business Execution, Implementation, Strategic Planning, or equivalent2+ years of overall experience with at least 3+ years of previous experience within US residential mortgage underwriting environment, managing varied workflows.1+ years of team leadership or management experienceGraduate in commerce/finance/management streamNMLS Safe Act Mortgage Loan Originator (MLO) LicenseStrong analytical skills with high attention to detail and accuracyExcellent verbal, written, and interpersonal communication skillsStrong stakeholder management and stateside partnership skills

Job Expectations:

Supervise a team in underwriting tasks and processes to ensure timely completion, quality, and compliance for the businessEnsure successful planning, integration, impasse resolution, and measurement of operations that are routine and arise within the operations of the work groupMitigate risk development within the operations of work groups and functional areasMake day to day supervisory decisions and, under the direction of management, resolve issues for procedure administration and adherence, systems or change initiatives, business continuity planning, reporting and research, project funding, quality management, communications, financial control, and internal processing of colleaguesLeverage interpretation of policies, procedures, or compliance requirements for the business groupMentor and guide talent development of direct reports and assist in hiring talentDemonstrated strong people management skills required with ability to interact effectively with all levels of staff and management in an energetic and diverse environmentDemonstrated track record in identifying inefficiencies and leading efforts to resolve and/or improve overall business processesDeep knowledge and understanding of mortgage and/or home equity processesIn-depth understanding of end-to-end Home Lending Operations: origination, processing, underwriting, closing and fundingDemonstrated knowledge/background in underwriting including credit scoring, credit systems, credit bureaus, and judgmental decisioning processesExcellent Spoken and written communication skills  Proactively engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditionsAbility to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage processEffectively handle both inbound and outbound calls maintaining high levels of responsiveness and timely follow upsDemonstrate active listening skills to accurately capture information and address concerns.Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposesCollaborate cross functionally with Processing, closing & Sales teams for seamless communication and customer satisfactionThe candidate must be willing to work within US hours

Posting End Date: 

16 Feb 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.