**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** **We deliver consulting solutions** by combining specialized sectorial knowledge, our transformation management skills, and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. Everything we do is underpinned by our **core values** of 'Teamwork', 'Foresight' and 'Clients First'. Our shared **leadership principles** of Collaboration, Engagement and Curiosity help us build a community where our people are equipped with the best resources to face new challenges. **NTT Data Greece** team is looking for a **Monitoring Tooling Specialist** in Athens to work with our clients in the **European public sector** . **As a Monitoring Tooling Specialist** , you will be responsible for the **design, implementation, and maintenance** of enterprise monitoring solutions using tools such as **IBM Tivoli Monitoring (ITM)** and **Dynatrace** . This role ensures the **availability, performance, and reliability** of IT infrastructure and applications through proactive monitoring and alerting. **Your role:** + Configure and maintain monitoring platforms (Tivoli, Dynatrace, and others). + Develop custom dashboards, alerts, and reports for infrastructure and application monitoring. + Integrate monitoring tools with ITSM platforms (e.g., ServiceNow, SMT). + Analyze performance data and provide recommendations for optimization. + Collaborate with infrastructure, application, and DevOps teams to define monitoring requirements. + Support incident and problem management by providing root cause analysis. + Maintain documentation and knowledge base for monitoring configurations and procedures. + Participate in on-call rotations and support 24/7 monitoring environments. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program We believe in **work-life balance** and **flexibility** . Wear casual clothing, decide your working hours and enjoy our hybrid working model **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Teleworking equipment allowance Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your profile:** + Bachelor’s degree in Computer Science, Engineering, or related field. + 5+ years of experience in IT monitoring and observability. + Hands-on experience with: + IBM Tivoli Monitoring (ITM) / Netcool + Dynatrace (SaaS or Managed) + SNMP, WMI, REST APIs + Familiarity with AIOps, log aggregation tools (e.g., ELK, Splunk), and cloud monitoring (AWS CloudWatch, Azure Monitor). + Scripting skills (e.g., PowerShell, Bash, Python) for automation. + Strong troubleshooting and analytical skills. + Excellent communication and documentation abilities. + Project management skills and ability to manage multiple priorities. + High attention to detail and commitment to operational excellence. + Fluency in English (B2 level minimum); knowledge of another European language is a plus. + EU citizenship is required. *This role may require flexibility, including shift-based work and on-call responsibilities, depending on operational needs. *The service window for this project is between 9am-10pm, the exact daily shifts will be confirmed later in the process.