We are hiring in Crown Italy!

We’re looking for a dedicated Mobility Advisor who will provide excellent customer service to all Corporate Client employees relocating through the provision of end-to-end mobility and moving services.

 

About Crown Worldwide Group

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. For more information, please visit: https://www.crownworldwide.com.

 

What are the specifics of Mobility Advisor role?

 

Key Tasks and Responsibilities

Accurately create and maintain employee files and databases with hard copy and soft copy documents, utilizing systems to efficiently manage customer files across all relevant parties. Ensure that Crown systems are updated with service process information when information is obtained to ensure real time progress of services. To also ensure transfer and provision of information is always data privacy compliant. Complies with financial tasks and documentation processes to assure accurate and timely invoicing, including drafting of job costs, invoices, PIRs, etc and other financial processes, review internal and third-party invoices to ensure alignment of service and invoice.  Coordinate and follow-up on all services performed including liaising with other Crown offices and vendors on service provision and co-ordination, provide back-end process where necessary for specific services e.g. shipment. Liaise with assignees to implement, coordinate and manage global mobility & household goods services, as the primary contact on behalf of Crown’s clients according to requirements. Also to meet with assignees and collection of documents where appropriate. Liaise with corporate clients where necessary to gather information or documentation to complete services, clarify service or policy provision. Attend face-to-face meetings with client periodically and be based at client site when required Participate in regular account-specific communication sessions, team meetings, and learning services to continuously improve performance. This includes identifying process improvements, cost savings and cost avoidance. Ensuring assignee and client satisfaction on all services are within the various KPIs an SLAs of the various accounts. Facilitates resolution of exceptions and escalations as per client operational guidelines; liaises with Account Manager on operational, escalation and exception issues as relevant; manage the customer feedback process and any improvement opportunities presented.

 

What we expect?

Aptitude, Knowledge and Qualifications Aptitude

Ability to always maintain confidentiality and display tact and discretion. Excellent analytical, interpersonal and communication skills. Excellent presentation skills and negotiation skills. Ability to work in a potentially rapidly changing environment. Ability to set priorities, manage your time and workload and dependably meet strict deadlines. Ensure tasks are completed within timelines to a high degree of accuracy and professionalism. Ability to work efficiently in a high-pressured environment. Confident can-do attitude and a willingness to support stakeholders in effectively doing their job. Solution oriented approach to problem solving and decision making. 

Professional Knowledge and Skills

Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. Well-developed administration and organisation skills with strong attention to detail. Proficient computer skills with experience using Microsoft Office Strong communication and presentation skills. Cultural sensitivity and awareness. 

Qualifications

Secondary education certificate or equivalent.  Preferred study/work abroad experience. Fluency in English (it will be considered a plus to speak additional languages).

 

What we offer?

Competitive salary and performance-based incentives. Opportunity to grow in a dynamic organization. Direct impact on business growth and client satisfaction. Collaborative and innovative work environment. Career development and leadership opportunities.

 

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

· We are CARING about people and their experience

· Always DETERMINED to do our best and to always keep improving

· We are genuinely THERE when our customers and colleagues need us

· We encourage the SHARING of knowledge amongst each other

· We continuously remain OPEN-MINDED to stay innovative

 

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.