Mid-Level Product Owner

Company:

The Boeing Company

The Boeing Company is currently seeking a Mid-Level Product Owner focusing on Managed Print Service to join the team in Seattle, WA; Aurora, CO; Hazelwood, MO; North Charleston, SC; Plano, TX; or Seal Beach, CA. 

The Mid-Level Product Owner is a member of the Managed Print agile team that is responsible for the day-to-day operational management of the service, coordinating activities related to the delivery of the service and service offerings focusing on the details related to service operations, changes, and continual improvement.

The Mid-Level Product Owner is accountable for the implementation of service delivery activities and offerings; setting requirements, and managing deliverables, processes and changes that impact the service to ensure the expected outcome and quality is delivered, maintained, and continuously improved.

The Mid-Level Product Owner informs, consults with, and works closely with the Product Manager who is responsible for the strategic direction of the service and leading service delivery.

Position Responsibilities:

Support Print services and associated service offerings and products that make up the service

Participate in contracting process, terms, billing, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, cost, Service Level Agreements, Disaster Recovery, accessibility, compliance, etc.)

Coordinate delivery activities and develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible

Manage and support the creation, maintenance, and delivery of customer/user training and documentation

Support the creation, maintenance, and delivery of standard processes and continually improve service delivery

Support the execution of communication plans

Assist others to document and resolve project risks

Additional Position Responsibilities:

Cross-collaborate and support the creation, maintenance, and monitoring of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) for service

Drive problem resolution for escalated service-related inquiries and issues, and coordinate root cause analysis for Major incident management (MIM) activities that impact service or service offerings

Identify opportunities to refine, improve, stabilize or simplify the service via processes, technologies, automation, etc.

Support logistics provisioning (e.g. End-to-end management of inventory from a requirement to fulfilment)

Basic Qualifications (Required Skills/Experience):

5+ years of experience in customer service or a support organization

3+ years of experience working with software product customers and end users

3+ years of experience with data analytics and metric development

1+ years of experience supporting global work

Preferred Qualifications (Desired Skills/Experience):

Experience with managing and growing relationships from multiple stakeholder

Experience with vendor relationship management

Experience with gathering and analyzing service delivery metrics

Experience with presenting data to leadership

Experience with Managed Print Services (e.g. Xerox, HP, Roaming Print)

Experience in an agile environment

Experience with Asset Management

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $105,400 – $152,950

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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