**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational. You will conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly. Your role includes investigating third-line support calls, identifying the root cause of issues, providing on-site technical support, and collaborating with third-party vendors when necessary. Additionally, you will perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality. As part of your daily responsibilities, you will continuously provide feedback to clients, updating all necessary systems and portals. You will also proactively identify opportunities for work optimization, including automation. When required, you may manage and implement projects within your technology domain, ensuring you meet client requirements and timelines effectively. Lastly, your role may include implementing and delivering disaster recovery functions and tests to ensure DATA protection and business continuity. **To thrive in this role, you need to have:** + Extensive experience working within a medium to large ICT organization in an engineering function. + Proven experience in managed services with excellent knowledge of ITIL processes. + Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. + Experience working with vendors and/or third parties in a collaborative manner. + Strong communication skills, with the ability to work across different cultures and social groups. + Ability to plan activities and projects in advance and adapt to changing circumstances. + A positive outlook and the capability to work well under pressure. + Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey. + A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience. **Key Responsibilities:** + Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational. + Performs necessary checks, apply monitoring tools and respond to alerts. + Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail. + Assists in analyzing, assigning, and escalating support calls. + Investigates third line support calls assigned and identify the root cause of incidents and problems + Reports and escalates issues to 3rd party vendors if necessary. + Provides onsite technical support to clients and provide field engineering services to clients. + Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality. + Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company. + Proactively identifies opportunities for work optimization including opportunities for automation of work. + May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. + May work on implementing and delivering disaster recovery functions and tests. + Performs any other related task as required. **Knowledge and Attributes:** + Ability to communicate and work across different cultures and social groups. + Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. + Ability to maintain a positive outlook at work. + Ability to work well in a pressurized environment. + Ability to work hard and put in longer hours when it is necessary. + Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. + Ability to adapt to changing circumstances. + Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. **Academic Qualifications and Certifications ( Preferred ) :** + Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). + Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). + Relevant certifications such as (but not limited to) - + VMware certified Professional: DATA Centre Virtualization. + VMware Certified Specialist – Cloud Provider. + VMware Site recovery Manager: Install, Configure, Manage. + Microsoft Certified: Azure Architect Expert. + AWS Certified: Solutions Architect Associate. + Veeam Certified Engineer (VMCE). + Rubrik Certified Systems Administrator. + Zerto, pure, vxrail. + Google Cloud Platform (gcp). + Oracle Cloud Infrastructure (oci). + Microsoft Windows Server **Required experience:** + Seasoned work experience. + Seasoned experience required in Engineering function within a medium to large ICT organization. + Seasoned experience of Managed Services. + Excellent working knowledge of ITIL processes. + Seasoned experience working with vendors and/or 3rd parties. + Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration. **Workplace type** **:** Remote Working **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. **Third parties fraudulently posing as NTT DATA recruiters** NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us (global.careers@nttdata.com) .