Allentown, PA, 18103, USA
6 days ago
Mgr-Dist Ops Work Mgmt
Company Summary Statement PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing. Overview Responsible for the prioritization, scheduling, preparation and execution of corrective, preventative and predictive maintenance tasks, projects switching evolutions and tests associated with all disciplines in PPL EU. This work supports the electric system operations in one of the 3 super regions in EU. Ensures alignment of work plan with EU business performance goals, priorities and objectives. Provide regional leadership and oversight support for achieving financial growth, operational excellence and customer loyalty by. Supports the improvements of critical business processes to ensure the management of work and resources for optimal productivity and customer service. Responsibilities • Responsible for the prioritization, scheduling, planning, preparation and execution of corrective, preventative and predictive maintenance tasks, projects, switching evolutions and tests associated with all disciplines of EU. • Implement a work process for PPL EU operations that optimizes resources, addresses operational priorities, and ensures alignment with PPL EU financial, customer, reliability, safety and performance goals. • Implement key performance measures, controls, and procedures to ensure the consistent application of the Work Management process across PPL EU and instill accountability for adherence to the process and completion of planned work. Ensure organizational adherence to schedules, milestones, key performance measures, controls and procedures for consistent application across operations of the Work Management process and instill accountability for adherence to the process and completion of planned work. • Apply a consistent model to drive resource sharing and provide decision-making and accountability for proper resource shifts. • Develop and maintain a learning organization that fosters a high-performance culture and promotes diversity. Serves as a change agent for business initiatives and assures the human element is understood and considered including timely recognition of employees. Provide leadership to and development of the WM Programs management team. Use effective performance management to provide accurate and timely feedback and identify opportunities for growth and learning. • Provide direction and maintain indirect authority over the regional planning group for key planning process deliverables (i.e., on-time, high-quality work packages). • Interface with other departments in PPL EU and represent Work Management regarding process and procedural issues. • Responsible for the implementation and monitoring of the EU Work Management policies, programs, procedures and processes. • All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. • May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. • Performs other duties as assigned • Complies with all policies and standards Qualifications 1. Bachelor's Degree or 8 years of equivalent work experience 2. 3+ years Three (3) years utility line and substation experience. Knowledge of transmission system. 3. Demonstrated leadership experience, and proven track record of operations management in complex financial systems and resource management. 4. Experience with contracts and involvement with resource loading and job planning. 5. Valid PA Drivers License. Preferred Qualifications: - Graduate degree in Business or Organizational Dynamics. - Five (5) years’ experience working with the business plan or extensive knowledge of workflow and work management experience. - Minimum of 2 years prior supervisory experience. - Understanding of the current Bargaining Unit rules. - Proven leadership ability in a high-performance culture. - Proven high-level management skills in coaching and facilitating business competency. - Proven performance management skills. - Strong Analytical Skills - Ability to build consensus, establish trust, communicate effectively and foster culture change. - Ability to develop and implement process enhancements and efficiencies including technology and performance. - Business acumen, customer awareness and ability to create value. 1. Bachelor's Degree or 8 years of equivalent work experience 2. 3+ years Three (3) years utility line and substation experience. Knowledge of transmission system. 3. Demonstrated leadership experience, and proven track record of operations management in complex financial systems and resource management. 4. Experience with contracts and involvement with resource loading and job planning. 5. Valid PA Drivers License. Preferred Qualifications: - Graduate degree in Business or Organizational Dynamics. - Five (5) years’ experience working with the business plan or extensive knowledge of workflow and work management experience. - Minimum of 2 years prior supervisory experience. - Understanding of the current Bargaining Unit rules. - Proven leadership ability in a high-performance culture. - Proven high-level management skills in coaching and facilitating business competency. - Proven performance management skills. - Strong Analytical Skills - Ability to build consensus, establish trust, communicate effectively and foster culture change. - Ability to develop and implement process enhancements and efficiencies including technology and performance. - Business acumen, customer awareness and ability to create value. • Responsible for the prioritization, scheduling, planning, preparation and execution of corrective, preventative and predictive maintenance tasks, projects, switching evolutions and tests associated with all disciplines of EU. • Implement a work process for PPL EU operations that optimizes resources, addresses operational priorities, and ensures alignment with PPL EU financial, customer, reliability, safety and performance goals. • Implement key performance measures, controls, and procedures to ensure the consistent application of the Work Management process across PPL EU and instill accountability for adherence to the process and completion of planned work. Ensure organizational adherence to schedules, milestones, key performance measures, controls and procedures for consistent application across operations of the Work Management process and instill accountability for adherence to the process and completion of planned work. • Apply a consistent model to drive resource sharing and provide decision-making and accountability for proper resource shifts. • Develop and maintain a learning organization that fosters a high-performance culture and promotes diversity. Serves as a change agent for business initiatives and assures the human element is understood and considered including timely recognition of employees. Provide leadership to and development of the WM Programs management team. Use effective performance management to provide accurate and timely feedback and identify opportunities for growth and learning. • Provide direction and maintain indirect authority over the regional planning group for key planning process deliverables (i.e., on-time, high-quality work packages). • Interface with other departments in PPL EU and represent Work Management regarding process and procedural issues. • Responsible for the implementation and monitoring of the EU Work Management policies, programs, procedures and processes. • All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. • May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule. • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. • Performs other duties as assigned • Complies with all policies and standards Remote Work The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers. Equal Employment Opportunity Our company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.
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