As a Client Service Account Manager within the Client Service team, you will ensure clients' needs and expectations are formally discussed and analyzed to maintain the agreed quality standards, managing efficiently incoming telephone calls, emails and paperwork relating to account maintenance

A critical part of the process relies on effective working relationships between others Client Service team members, Sales, Product & Implementation. In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.

Job Responsibilities

Provide the client with support/information regarding interest claims and billing enquiries. Act as escalation point for large money movements and escalated transactional enquiries, liaising with Relationship, Product and Operations Managers regarding service issues. Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities. Identify opportunities for product development and enhancement, and process improvements. Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates. Manage risk through close attention to client overdrafts, unpaid bills etc. and, escalate risk related issues to appropriate parties as required. Record client interactions in Navigator (e.g. calls, issues, proactive communications etc.). Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role. 
 

Required qualifications, capabilities, and skills

Graduate of any Business course.Cash Management and Treasury Services experience.Client contact experience preferred.Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.Strong organizational and decision-making skills.Ability to work on multiple applications while working under minimal supervision.