Metrology Supervisor Requisition ID: 72348 Date: Dec 16, 2025 Location: Cidra, PR, US Department: Quality Description: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. **Job Summary** Supervises the day-to-day activities of the Metrology and Calibration group with a primary focus on technician safety, training and development of current and new measuring methods, deployment of new practices and initiatives, work execution and review. Provides hands-on work and support on metrology equipment including hand tools, gages, programmable measuring systems, video inspection systems, calibration methods and others. Works and informs direct supervisor on daily activities and execution performance of the group. **Essential Duties and Responsibilities** + Provide support to manufacturing and design areas in development of appropriate measurement methods, including implementing of new methods, analyzing existing measurement methods, and executing training as required. + Lead, develop and support measurement methods in compliance with quality regulations (ISO 9001, ISO 13485, 21 CFR Part 820 GMPs) + Support additional, non-standard metrology requests as part of product development and root cause investigations (i.e. disposition lot with OOS measurements or lots where measurements have failed). + Coordinate resources and daily activities of the Metrology department and its interaction with Operations, Quality, and Engineering. + Programming of complex measuring devices like CMM including Gage RandR and validation of programs + Investigate advanced metrology methods, including multi-sensor CMMs, non-contact inspection systems, and advanced sensors and gaging methods. + May be responsible for developing and maintaining a safe and compliant team. + May be responsible for the development of talent through a structured training program. + Develops, supports, approves SOPs and other technical documentation including validations and engineering studies. + Ensures routine calibration and instrumentation activities are performed in accordance with established guidelines and operating procedures. + Manage and support end user training on Metrology Data Sheets and Work Order processing as per current metrology practices. + Keep metrology equipment in optimum condition through proper maintenance and corrective activities when required. + Ensures the proper execution and compliance of Metrology work orders. + Provides support to investigations for Metrology-related safety and quality events. + Ability to work with minimal supervision/engineering oversight on a moderate level of engineering support tasks. + May perform microbiological monitoring in clean rooms. + Conducts activities in a safe and healthy manner and work in accordance with established HSandE requirements to ensure the protection of direct reports and the environment. + Ability to investigate and learn new technologies within metrology. + Coordinate, create, and modify inspection routines on programmable systems for current and new components. + Train inspectors on how to run programmable systems with limited operator interaction. + Keep current with new technologies and cGMP regulations. + Setup and conduct capability studies to understand long-term feasibility of products. + Take ownership as the point of contact including training staff of metrology issues. **Education** + High School Diploma or equivalent required + Bachelor's Degree in Engineering or related field, or equivalent experience preferred **Work Experience** + Minimum 5 years Experience in metrology/analytical instruments in a regulated industry required and + Experience with Quality Management Systems and good documentation practices preferred **Preferred Knowledge, Skills and Abilities** + Strong understanding of a cGMP environment. + Basic analytical instrumentation troubleshooting skills. + Understanding of regulatory guidelines such as ISO 13485, and cGMP. + Lead experience which demonstrates proficiency in selection, motivating and retaining an effective team, effectively managing personnel issues and planning and administering cost and budget allocations. + May supervise the day-to-day activities in the Metrology group to maintain the production workflow and sustain engineering activities which include but not limited to:Resources allocationOversight metrology personnel workload and performanceLead on quality issues related to metrologyMetrology related validation activitiesEquipment maintenance, technical mediations, and serviceManage external contractors related to metrology equipmentTroubleshooting and repairsUnderstand instrument asset management and life cycle + Assure that new direct reports have been adequately trained for their role. + Create strategies to control costs, reduce risks and improve productivity. + Experience with IQs, OQs, PQs, and validation protocols as necessary. + Collaborate with engineering to determine qualifications required for new instrumentation. + Collaborate with vendors/suppliers to ensure instrument needs are communicated and implemented. + Provide support and assistance to maintain continuous metrology operations. + Maintain group metrics for performance and compliance. + Assist and participate in audits when required. + Provide budgeting information for new instruments, service agreements, etc. + Keep current with new technologies and cGMP regulations. + Proficient in the use of Microsoft Office, Minitab and other commercial packages. Measurelink experience preferred. + Effective communication and presentation skills in combination with strong interpersonal skills and demonstrated technical writing skills. + Implement continuous improvement/lean activities and events for the group. + Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description. + Support and contribute to Lean Sigma programs and activities towards delivery of the set target. + Able to comply with the company’s safety policy at all times + Able to comply with the company’s quality policy at all times. + Perform other tasks as assigned and strong attention to detail. **License and Certifications** + Manufacturing\Lean Six Sigma Certification-IASSC LSS Green or Black Belt certification preferred **Travel Requirements** 5%: Up to 13 business days per year **Physical Requirements** Light-Exerting up to 20lbs/9kg of force frequently, and/or negligible amount of force frequently constantly to move objects. **Additional Requirements** + Must be able to work in a sedentary work environment + Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction + Maintain the ability to work well with others in a variety of situations + Able to multi-task, work under time constraints, problem solve and prioritize + Work under deadlines with constant interruptions + Learn and apply new information and new skills West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.  \#LI-KR1 \#LI - Onsite