Description • Prepares and enters transactions to originate the billing of an account or makes corrections to the account. • Processes files to and from hand-helds, and verifies that meter data has been transferred to Host via Meter Reading electronic systems. • Assigns routes and make up schedules for Meter Readers. • Makes appointments with Customers to obtain meter readings, and creates or cancels orders when appropriate. • Schedules, assigns and dispatches (prints) related meter reading orders as needed. • Performs data entry of change name and re-read orders, and make appropriate billing adjustments when necessary. Review customer billing history as needed. • Assigns un-routed and new meters to a meter reading route in CIS. Enters district reroutes into CIS, and create new routes as needed. • Provides phone support for Meter Readers. • Works related reports according to prescribed procedures, using existing or new systems. • Processes readings that interface to the Industrial Billing System, and verifies that readings transferred. • Updates special conditions and meter reading instructions or directions when appropriate. • Originates letters to notify customers of SONR (Shut-Off No Read) conditions, or to replies to customer’s correspondence. • Operates a call direction telephone system. • Maintains department files and records, both electronic and hard copy. • Performs miscellaneous clerical functions such as typing and filing, opening and distributing mail. • Receives and relays messages. • Performs duties in accordance with NiSource procedures, practices, and safety rules. • Reports irregularities and abnormal conditions. • Directs the work of one or two employees assigned to assist. • Assists in the training of other employees. • Performs similar or less skilled work in this classification or, when the diversity of the work load requires, perform similar or less skilled work in equal or lower classifications. Additional Skills & Qualifications • High school education or the equivalent. • Shall successfully complete applicable CSR training as described in the qualifications in the classification of Customer Service Representative. • Ability to operate a computer, adding machine, calculator and reproduction and facsimile equipment. • Ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and collection policies. • Ability to deal with both external and internal customers in an intelligent, tactful and courteous manner. • Excel Knowledge/Experience Job Type & Location This is a Contract position based out of Merrillville, IN. Pay and Benefits The pay range for this position is $20.50 - $30.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.