WASHINGTON, DC, 20080, USA
1 day ago
Messaging Center Analyst
**Description** SAIC is seeking a Messaging Center Analyst to support 24/7 operations in a large federal government agency’s Operations Center. Employee will perform on-site, at a secure government location on one of three shifts, to include weekend and holiday rotations. Shifts are TBD. **DESCRIPTION OF DUTIES:** + Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients. + Conducts regularly scheduled maintenance procedures, i.e. backups, updates and downloading processes for the various DT systems. + Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms. + Support ATO requirements, i.e. (System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations). + Perform periodic system and network health checks per SOP. + Update and maintain shift logs, recording and detailing events. + Participate in shift turn-over activities. + Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets. **Qualifications** **REQUIRED EDUCATION & EXPERIENCE:** + BS Degree and 2-8 years experience; MS and 1-6 years; may accept additional experience in lieu of degree. + Reliability, detail oriented, and strong sense of work commitment to report to duty on time, as scheduled. + Knowledge and experience installing, updating, and troubleshooting network systems and protocols. + Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e. (Outlook, Word, Excel, PowerPoint). + Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems. + Knowledge of regulations, policies, practices, and procedures relative to information systems security. + Familiarity with Federal Government computer system operations and processes to advise. + Ability to follow Standard Operations Procedures and verbal direction. + Excellent oral and written communication skills. + Self-motivation, professional demeanor and accountability. + Ability to demonstrate critical thinking skills under high-pressure time sensitive environments. **REQUIRED CLEARANCE:** + US Citizenship. + Active TS clearance with the ability to obtain SCI. **DESIRED EXPERIENCE/SKILLS/ATTRIBUTES:** + Previous experience working in commercial, government or military 24x7 messaging/comms centers. + Basic TCP/IP networking skills. + CompTIA A+, Network+. Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. REQNUMBER: 2512451 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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