Job Description **Who are we?** Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com **Who will you be working with?** In this role, the successful candidate will work in close partnership with the MES and Smart Manufacturing development and implementation teams. The role encompasses participating in developing and maintaining the worldwide support efforts for our Shop Floor facing suite of products while ensuring optimal performance and customer satisfaction. Another key responsibility involves collaborating with our business partners on new automation initiatives, guiding sites to leverage Enterprise standardized shop floor hardware and devices. Reporting directly to the Sr. Manager - Ops Vision/MES Support, this position offers opportunities for strategic input and visibility within the organization. The ideal candidate will possess the ability to navigate complex global operations, positioning them to shape the future of Wabtec's IT manufacturing technology landscape and contribute meaningfully to the company's continued growth and success. **How will you make a difference?** As a member of our TEAM, Wabtec is looking for an individual to lead a best-in-class manufacturing software support that leverages the power of globally dispersed resources to provide follow-the-sun support for our entire suite of manufacturing software. **What do we want to know about you?** You must have: 3 -5 years minimum industry experience in Information Technology and/or supporting shop floor systems and their related data with a strong preference given to first-hand experience with Wabtec’s OpsVision products and other integrated pillar applications Bachelor’s degree in computer science or “STEM” Majors (Science, Technology, Engineering and Math) or related experience required Stated willingness to work non-standard hours/workdays on occasion and as needed to support major implementations and break/fix scenarios that are impacting operations Stated willingness to travel domestically and internationally to support major implementations. Expected annual travel is <20% but may fluctuate based on cyclical business needs **We would love it if you had:** Successful international project involvement demonstrated over time within the manufacturing software space Deep passion for operational support as well as working knowledge of pertinent KPI’s and best practice Experience working with a globally distributed team Change agent mentality – Proactively learns new processes, identifies opportunities for improvement while promoting their adoption Excellent team player – inclusive and collaborative approach to solve problems and create value for stakeholders. Highly self-motivated Experience establishing and growing new role in Asia Pacific that will be a key piece of a Follow the Sun support approach **What will your typical day look like?** Participate in KT sessions with current experts in the US & Europe to develop a Best in Class support model. Receive task hand off for critical issues in the US or Europe, and hand off same to other regions as necessary. Work with globally dispersed exempt employees and contingent sponsorships management. Proactively Identify resource needs and preferred geographic location to achieve goals Establish a high performing support environment and culture Drive rigor within processes. This will include creating required documentation. Ensure team schedules and facilitates stakeholder reviews and uses analytics to evaluate effectiveness. Engage SME representation to achieve a successful rollout and adoption. Leverage and follow standardized processes and policies Facilitate the collaboration with product owners Engage and maintain relationships with critical stakeholders in Asia Pacific to ensure common business goals are achieved Other duties as assigned or required for success **What about the physical demands of the job?** Regularly remaining in a stationary position, often standing or sitting for prolonged periods Regularly communicating with others to exchange information Regularly required to attend meetings in person and virtually using video and audio computer equipment Regularly repeating motions that may include the wrists, hands and/or fingers, such as typing Occasionally moving about to accomplish tasks or moving from one worksite to another Occasionally light work that includes moving objects up to 20 pounds Work Environment: Employee will be expected to follow hybrid work schedule The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. Role is shopfloor facing and during visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise Employee will be required to wear all appropriate personal protective equipment (PPE) that could include steel toed shoes, safety glasses, ear plugs, gloves, hard hat, etc. Additional site requirements may include the removal of finger rings, use of hair bands, and specific clothing and footwear constraints. **Our Commitment to Embrace Diversity:** Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know. Additional Information **What could you accomplish in a place that puts People First?** At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. **Who are we?** Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. **Culture powers us and the possibilities.** We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.