Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $80 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we have not forgotten who keeps us in business, meaning we are committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

 

Zions Bancorporation has an opportunity for an Operations Specialist to join the Treasury Management Merchant Services team.  The Merchant Services Center of Excellence is responsible for enabling sales teams in business development efforts, supporting the onboarding of new Bank-managed client accounts, and serving as the liaison to our vendor partners ensuring all banker and client inquiries are appropriately routed and serviced.  The objective of this center is to support the growth of the Bank's merchant portfolio and minimize client attrition.  To answer this call, the Merchant team is relationship-driven, focused on cultivating trust, adding value, and anticipating needs.

We are seeking a highly motivated individual who possesses natural tenacity combined with a passion to enable others to be successful.  As a Merchant Operations Specialist, you will have the opportunity to collaborate with internal and external partners in the service of providing subject matter expertise and support to sales teams and merchant customers.   

The ideal candidate will have the skills and experience necessary to support Merchant bid activities, customer onboarding, revenue protection activities, and to collaborate on projects designed to support the growth of the merchant portfolio.  The candidate must be passionate about learning as well as serving customers to support their business objectives.

 

Key Responsibilities:

Provide daily assistance and operational support for the merchant portfolios of the Bank, including produce bids/analyses, complete new applications, fulfill equipment requests, research client statements, and ongoing revenue protection activitiesFacilitate requested account maintenance and documentation management related to client accountsContribute to strategy execution by delivering on defined high-value activities for the role and meeting service level agreementsDrive key initiatives and commitments forward, ensuring that they are completed on time and to a high standardWith an eye for business process improvement and enhanced relationship management, consider creative solutions that drive innovation, optimize workflows, and enable the team to be more effective and impactfulCollaborate closely with product, sales, and vendor partners to galvanize efforts and ensure that portfolio goals are metDemonstrate a hunger and commitment to learn, especially the ever-changing merchant product offerings, systems, and functionalityBe committed to the growth and development of the team and peers with a focus on overall team success through training, collaboration, proactive support, and other efforts to improve collective effectivenessPerform other job duties as assigned

 

What You Can Expect

Must reside within the Zions Bancorporation Footprint in: CO, NV, TX, or UT Overtime eligible

What Makes You a Great Fit? 

Requires High School diploma or equivalent and 1+ years' experience with merchant or credit card processing, servicing, and operations; a combination of education and experienceBasic working knowledge of treasury and cash management products, procedures, services, accounting, and financial and account analysisStrong analysis, audit, and research skillsProven customer service skills, including written and oral communicationGood decision making, problem solving, and analytical skillsStrong attention to detail, accuracy, and qualityWorking knowledge of various software, including Microsoft applicationsNaturally tenacious with a proven track record of pushing through obstacles to achieve successA passion to support others - peers, leadership, partners, and customers - to best position them for successDemonstrated competencies in galvanizing, invention, and/or discernment, with a deep understanding of how these skills can be used to support business objectives and drive shared successExcellent interpersonal skills and capable of working collaboratively with both interdependent and cross-functional teamsStrong communication skills with the ability to convey complex ideas and proposals to stakeholders at all levelsAdvocate for and promoter of others

 

What Makes Us a Great Fit?

Work with a cohesive and supportive team in a culture of development and continuous improvement; will learn everydayYour colleagues and leadership are committed to the success of both you and the collective teamProvide exposure to leaders across Enterprise Treasury, Commercial Products, and Payment OperationsContinuing education, personal training, development, and coaching opportunitiesEngagement and experience events and employee forumsSupport flexibility to help you balance life and workOpportunity to develop advanced knowledge of Microsoft Applications (e.g., SharePoint, Teams, Forms, Automate, etc.)Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave, and Adoption AssistanceHealth Savings (HSA), Flexible Spending (FSA), and dependent care accountsPaid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experienceMental health benefits including coaching and therapy sessionsTuition Reimbursement for qualifying employeesEmployee Ambassador preferred banking products

Salary Range (Depending on experience and location): $21-$34/hr

 

 

We believe everyone has a unique set of natural talents and abilities, and we strive to create an environment where everyone can thrive and be fulfilled by their work.  If you are naturally tenacious and enjoy enabling others to succeed, we encourage you to apply for this exciting opportunity to join our team as a Merchant Services Operations Specialist