Membership Services Representative-FT **Dubuque Community Y** 1 Positions ID: 86150 Posted On 01/14/2026 **Job Overview** Join our team at the YMCA as a Membership Services Representative, where you'll be the welcoming face of our organization! As the first point of contact at the front desk, youΓÇÖll play a vital role in creating a positive experience for our members and guests. From greeting visitors with a friendly smile to assisting with memberships, program inquiries, and facility needs, youΓÇÖll be at the heart of building a supportive and inclusive community. If youΓÇÖre enthusiastic, customer-focused, and passionate about making a difference, this is the perfect opportunity for you! **POSITION SUMMARY:** Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. **ESSENTIAL FUNCTIONS:** + Perform and provide excellent customer service skills by exceeding member expectations! Consistently greet every person who enters the Dubuque Y (by name, if known) and recognize all members and guests when they leave. + Engage in active listening with members and program participants in order to build relationships, understand individual' goals and interests, and ensure the member has a positive experience. + Answer phones, direct calls, and provide accurate information about membership and programs. + Be knowledgeable about all Y programs and sell them effectively. This includes being familiar with all current brochure information, upcoming events and other special activities. If information is not available, be responsible for obtaining the correct information, updating front desk resources and providing information to members. + Control access to the facility. Check-in members entering the building by scanning membership cards and obtaining proper identification of guests.Register for membership and/or programs, by inputting data in the computer, collecting the proper payment and verifying the accuracy of information on Y forms. + Enter all transactions accurately and completely into the computer system. Balance all end of shifts and report any discrepancies to supervisor. + Maintain a supply of clean towels that should be available to members and guests at all times. + Follow and enforce all Y procedures and policies, including: personnel guidelines, safety guidelines, facility access procedures and membership policies. Carry out emergency plans as necessary. + Maintain a clean and safe Y. Take initiative to clean up/repair areas. + Attend and remain current on all mandatory trainings and staff meetings. **QUALIFICATIONS:** + Strong communication, customer service and problem solving skills. + Ability to actively listen. + This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented. + Experience with and knowledge of computers. + Possess a positive and professional attitude. + Have cash handling skills and the ability to reconcile shift transactions. + A willingness to commit to the mission of the Y. Enjoy the added benefit of a complimentary YMCA membership as part of this position. Primary Contact 1706027757317 Brandi Henneke Membership Director, 563-556-3371 Phone Phone Phone Fax bhenneke@dubuquey.org Email True True False **Job Details** Categories Athletics/Fitness/Recreation Customer Service Volunteer and Non-profit Location Dubuque, IA Shift First Shift Second Shift Rotating Shift Flexible Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Retirement Plan PTO (Paid Time Off) **Qualifications** Education High School/GED Company ID 973 Job REQ # \# Positions 1 Start Date 20260114 End Date 20260214 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Member Services Coordinator Cottingham & Butler/ SISCO Membership Services Representative-PT Dubuque Community Y **Share this Job** Dubuque Community Y **About the Company** **Learn, Grow and Thrive with a Career at the Y** Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you discover more than a job enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you. In more than 10,000 communities nationwide, our staff members of all ages and from diverse back—grounds and life experiences the personal satisfaction that comes from nurturing the potential of youth and teens, improving the nation' health and well-being and providing support to our neighbors. The Y is, and always will be, dedicated to building healthy, confident, connected and secure children, adult, families and communities. Everyday our impact is felt when an individual makes a healthy choice, when a mentor inspires a child and when a community comes together for the common good. With a areas of impact including **YOUTH DEVELOPMENT, HEALTHY LIVING, AND SOCIAL RESPONSIBILITY,** strengthening communities is our cause. At the Y, we believe that lasting personal and social change happens when we all work together. Every day we work side-by-side with our neighbors to make sure that everyone, regardless of age, income or background, has the opportunity to be healthy, confident, connected and secure.