Our client, a leading financial institution, is seeking a Member Services Representative to join their team. As a Member Services Representative, you will be part of the customer service department supporting a dedicated team. The ideal candidate will have strong attention to detail, excellent communication skills, and problem-solving abilities which will align successfully in the organization. **Job Title:** Member Services Representative **Location:** Ishpeming, MI **Pay Range:** From $16.00 per Hour **Shift:** Full Time: 35-40 hours per week. Must be available until 6pm, M-F, typical shifts are 9am-5pm, 10am-6pm or 9am-6pm. Occasion Saturday shifts 9AM-1PM. **What's the Job?** + Provide first-line phone support, resolving member issues directly or routing callers to the appropriate department in a prompt and professional manner. + Acting as the “Director of first impressions” by greeting and welcoming walk-in members + Spending majority of your time on the teller line executing day-to-day member transactions + Assist members with a variety of services including but not limited to printing statements, ordering checks, processing wire transfers, issuing stop payments, redeeming savings bonds, online banking, and updating member demographic information. + Review and process online address changes, mobile banking updates, and pending items in the online imaging system. + Provide backup for processing deceased member accounts. + Provide backup for reviewing remote deposit capture. + Reviewing online membership applications + Other tasks as needed **What's Needed?** + Full Time: 35-40 hours per week. Must be available until 6pm, M-F, typical shifts are 9am-5pm, 10am-6pm or 9am-6pm. Occasion Saturday shifts 9AM-1PM. + Primarily based in Marquette but may be expected to work in Ishpeming on an as-needed basis. + Temporary to possible hire position. + High School Diploma or equivalent required. + One year of customer service and/or cash handling experience required. **What's in it for me?** + 10% Employer 401K retirement contribution (after 6 months). + Paid Time Off, including paid holidays and time to volunteer. + Tuition Reimbursement to support your educational goals. + Health, Dental, and Vision Insurance (plus a stipend if you waive coverage). + Generous paid time off – Start with 3 weeks of PTO, plus holidays and the option to volunteer. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.