JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Workplace Services (WPS) Team is dedicated to providing an excellent and memorable office experience for everyone who enters through our doors - employees, guests and partners. This goes for our leased offices as well as our Serviced Offices (Co-Working Space), where we achieve this goal through close partnership with the Serviced Office Provider.

In his/her function, the M&E Coordinator is the main local point of contact for employees and Office Services provider team, with a strong focus on the hospitality and events operation.

This role requires great communication and service orientation, experience in hospitality or events, attention to detail, good administrative and IT skills, good coordination and organizational skills, as well as an independent, flexible work style with good time management. 

Your tasks:

Act as the Workplace Services representative for the Zurich office community, support, guide and enable the team for a productive workday in the office

Manage any employee request submitted through customer internal ticketing tool, Slack, email or face to face, guide, answer or advise as required

Build a strong partnership with our Serviced Office Providers to ensure smooth operations, adherence to Salesforce standards and service quality within budget

Hospitality and Events

Conduct Event Space bookings, support and guide the event requestor in the event planning 

Source, engage and coordinate Catering and other even vendors such as AV companies, furniture and equipment rental or service or entertainment provider

Oversee the service delivery of different vendors and act as single point of contact for the event host

Keeping our employees and customers - save and secure - ensure compliance to all Swiss and customer access control, security and health & safety regulation

Build and maintain a list of catering suppliers and other vendors, to allow variety and flexibility for any catering and event request

Ensure any dietary requirements, food allergies, personal preferences of VIP’s and our sustainability values are being taken into consideration 

Guest Services & Hospitality: Work with the Serviced Office Provider's Reception staff to ensure an excellent welcome for our employees, guests, and visitors according to agreed Service Levels

Workplace Services 

Supervise the mail handling in collaboration with the Service Provider (handling, redirection, etc.) for our Zurich’s Office

Mail handling for all Swiss Legal entity including stakeholder documents and personal post for other location except Zurich

Collaboration with WPS Lead,  implement and maintain Salesforce procedures and standards

Conduct spend tracking and invoice handling for the Workplace Services Operations in Switzerland 

Act as Space Champion ensuring data accuracy of our space and facility data

Welcome and provide orientation to New Hires

Share on and off-boarding information with the Serviced Office Provider

General

Build and maintain strong relationships to local office communities and stakeholders like Hub leads, Executive Assistants and other internal function’s locally and across EMEA

In cooperation with the Swiss WPS Lead,  document and participate in monthly KPI meetings with Serviced Office Provider to provide ongoing feedback on service delivery, follow up on pending facility maintenance topics and receive latest updates on any changes planned by the center

In partnership with the Corporate Security team, ensure all Salesforce employees, Serviced Office Provider staff and visitors comply with Salesforce's Security standards on visitor sign-in, access control, data protection, etc.

Your profile:

Minimum 3 years of experience in office management and/or in the field of hospitality 

Experience in the coordination of service delivery, preferable including vendor management

Excellent communication and team player skills - fluent in German and English in spoken and written form

Polite and confident with a great deal of patience, passionate about service, helping and working with people

Can-Do attitude, always willing to go the extra mile

Affinity for using innovative software like Google, Quip and Salesforce applications

Ability to work in a fast-paced, dynamic environment and meet deadlines

Excellent multi-tasking, project management and (self-) organizational skills

Our offer:

Creative freedom for tasks and projects

Active exchange in the global industry network

Working together at eye level

Space for personal growth, not only for work

Acknowledgement of achievements - also monetary benefits

The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak
marta.marunchak@jll.com

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.