Become a part of our caring community and help us put health first
 The Medical Receptionist VSP supports CenterWell medical offices by providing excellent front-desk service on a flexible, as-needed basis. This role is responsible for greeting patients, answering phones, scheduling appointments, and performing general administrative duties. The position works variable hours per week, based on clinic needs.

The typical work schedule for a CenterWell Medical Receptionist VSP is up to 20 hours per week. However, as this is a Variable Staffing Pool (VSP) position, actual weekly hours may vary depending on the needs of the clinic.

The Medical Receptionist VSP welcomes patients and offers administrative support within a physician practice or center. This may include the following responsibilities:

Greet Patients: Welcome patients and visitors, both in person and over the phone.Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.

​The supervisor restricts decision-making to established guidelines concerning work expectations, quality standards, priorities, and schedules, and manages activities in alignment with existing policies, allowing little room for deviation.

Use your skills to make an impact
 

Required Qualifications

High School Diploma or GED1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.Must be passionate about contributing to an organization focused on continuously improving patient experiences and careExcellent customer service and phone etiquetteTeam player with a positive attitudeAbility to multitask in a fast-paced environmentAttention to detail and highly organizedKnowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

Value-based care model experienceKnowledge of Medical TerminologyExperience with EMR Systems (Electronic Medical Records)Bilingual in English and Spanish

Additional Information:
This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Alert:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format: HireVue:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

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Scheduled Weekly Hours

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Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$38,000 - $45,800 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.

About Us
 About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.