Summary: 9am - 5pm , hybrid after training
The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations.  

•    Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data.
•    Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.


Job Duties:

•    Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment. 
•    Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues. 
•    Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
•    Promotes patient portal usage and connects to registration resources when applicable.
•    Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services. 
•    Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
•    Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.    
•    Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review
•    Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment 
•    Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population. 
•    Proactively solicits customer feedback. 
•    Provides proactive and timely responses to internal and external customer needs and requests. 
•    Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes. 
•    Meets individual productivity and quality expectations in all job functions. 
•    Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
•    Maintains knowledge of insurance requirements.
•    Completes all required trainings, participates in staff meetings and in-services.