Responsible for evaluating incoming calls to determine the appropriate level of emergency medical service (EMS) assistance required, dispatches units, and transmits information and messages upon request and/or according to established procedures. Assists in all operational aspects of the Communications Center, including but not limited to; preceptor programs, data entry, ongoing training / staff meetings, vehicle utilization, customer service issues, as well as interaction with field / management staff. Principal Accountabilities: 1. Effectively prioritizes channels and assigns emergency and non-emergency medical transport requests to appropriate vehicles and personnel (SCTU, BLS and MAV) to ensure a smooth transition and workflow from request to scheduling and through pick up or emergent response. 2. Dispatches vehicles in a timely manner 3. Makes accurate moment-to- moment decisions to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies. 4. Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports. 5. Appropriately balances the needs of the customer and the company when making critical decisions regarding transport. 6. Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports 7. Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability. 8. Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport. 9. Uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service. 10. Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop 11. Communicates to crew vital trip assignment and monitoring information via communication system. 12. Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties 13. Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary. 14. Attends communication meetings and education sessions. 15. Complies with and enforces all policies and procedures. Escalates concerns regarding questionable matters to appropriate management 16. Competently performs call taker duties when work schedule or demand requires. 14. Other related duties as assigned Required: 1. High school diploma/GED/ equivalent Preferred: 1. Customer service and call taking/call center training courses preferred 2. at least 1 year in similar role At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business Atlantic Mobile Health is a non-profit corporation dedicated to providing the fasted air and ground medical transportation services. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits + Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) + Life & AD&D Insurance. + Short-Term and Long-Term Disability (with options to supplement) + 403(b) Retirement Plan: Employer match, additional non-elective contribution + PTO & Paid Sick Leave + Tuition Assistance, Advancement & Academic Advising + Parental, Adoption, Surrogacy Leave + Backup and On-Site Childcare + Well-Being Rewards + Employee Assistance Program (EAP) + Fertility Benefits, Healthy Pregnancy Program + Flexible Spending & Commuter Accounts + Pet, Home & Auto, Identity Theft and Legal Insurance ____________________________________________ Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.