About Rotech

Join a Leader in Home Healthcare

 

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

 

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

 

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Summary

We are seeking a dedicated Assistant Trainer / VA Central Intake Trainer for our Sleep Central team within our Murray Operations Division. Responsible for training and overseeing new hire PCC-VA (Patient Care VA Customer Service Coordinator) and CSS (Customer Support Specialist Medical Billing & Patient Care) personnel, monitoring performance and providing feedback to management on areas of opportunities, successes and failures for each new hire.  Provides constructive feedback and develop plans for immediate and long-term performance improvements.  Completes all tasks given by the Department Supervisor and/or Manager.

 

Essential Duties and Responsibilities

Actively supports quality assurance monitoring by reviewing live/recorded calls as well as orders processedCommunicate training needs and on-line resourcesConceptualize training materials based on data and researchConduct employee interviewsConducts quality assurance monitoring for all employees on a frequent and ongoing basis to ensure customer satisfaction and compliance with process requirements and quality standardsConducts quality assurance monitoring for all new hires for a period of 3 months after training, unless otherwise requested by Supervisor/ManagerConsult with other trainers, managers, leadership, and assists trainer during larger training sessionsCreate training agendas, strategies, initiatives and materials for in person and virtual trainingsDevelop a schedule to assess training needsDevelops team members and responds to questions in a timely and professional mannerEnsures associates adhere to defined schedules and that team members are on taskIdentifies the most appropriate course of action for problem resolution and effectively communicates plans to those impactedInstruct employee training and on-boardingMaintain a training file on the server for all training materialsPro-actively solves problems and provides timely resolution to ensure minimal impact on patient and employee satisfactionProcess incoming orders from VA’s when neededPromotes a supportive environment in which employees are encouraged to solve problems and address patient issuesProvides direction, motivation and information to effectively perform the jobTest and review created materialsTrack and compile collected dataTrain all new hires for the VA Central Intake DepartmentPerforms other duties as assigned

Supervisory Responsibilities

Oversees new hire inbound CSS for 30 days after the new hire has successfully completed the 3-4 week training course
Qualifications

Employment is contingent on

Background investigation (company-wide)Drug screen (when applicable for the position)Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalentExperience in the healthcare industry preferredMust be able to type on a computerOne to three years of related prior work experience in a team-oriented environment is preferredOne to three years of supervisory experience is preferred

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely mannerHelpful, knowledgeable and polite while maintaining a positive attitudeInterprets a variety of instructions in a variety of communication mediumsKnowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)Maintain confidentiality and practice discretion and caution when handling sensitive informationMedical terminologyMulti-task along with attention to detailMust be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and divisionSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a team

Physical Demands

Lift and carry up to 10 poundsRequires close vision to small print on computer and or paperworkRequires sitting 80%, walking, standing 20%, talking or listening

Machines, Equipment and Technical Abilities

Email transmission and communicationInternet navigation and researchMicrosoft applications including but not limited to Word, Excel, etc.Office equipment; fax machine, copier, printer, phone and computerType on a computer and or a tabletUnderstanding use of all applicable home medical equipment and supplies

Work Environment

Office environment
Rotech Information

Benefits

Generous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA/Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.