​​​Salary Range: $21.09 -$29.07

Pay rates are determined based on experience and internal equity.

Position Summary:

This position reports to the Sr. Director of Operations, but works closely with Lompoc Health Clinic Directors. Works closely and productively with all Lompoc Health medical assistants and providers. Demonstrates quality and effectiveness in work habits. Remains flexible to changing systems and processes. Works well under stress or with tight deadlines. Completes special projects as assigned. Works as a team player supporting a variety of staff. Displays a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations. Demonstrates sound cost containment techniques. Adheres to established safety requirements and procedures to ensure a safe working environment. Maintains and evaluates own clinical expertise and practice. Recognizes legal and policy limits of individual practice. Maintains certification and license requirements and submits required evidence of certification/licensure as needed. Adheres to all policies and procedures. Regular attendance is an essential job function. Completes annual performance and competency evaluation process with management and participates in goal setting, performance improvement and educational training as needed. Participates in department quality improvement, clinic safety, infection control and hazardous materials programs/activities.  Participates in professional development activities and maintains professional affiliations. Attends required meetings and participates in committees as requested. Adheres to HIPAA regulations. Exercises discretion and maintains high level of confidentiality. Performs related work as required.

District Responsibility:

Support of the District Mission and Values Demonstrate Respect, Professionalism and Courtesy to all patients, other providers and coworkers. Constantly use C-I-CARE principles when communicating with others.

Position Duties/Responsibility:

Coordination of all education/training efforts for all medical assistants and providers for clinic quality improvement programs. Assist in the development of short- and long-term plans and objectives for programs, monitor progress, assure adherence and evaluate performance.  Assists with the development of workflows to incorporate program improvement initiatives. Assist in the preparation of project application materials and documentation for submission to relevant agencies.  Assist in design of performance objectives, implement and monitor progress to meet desired outcomes.   Ensure that all team members understand the scope of the project as well as individual and departmental responsibilities.   Assist in the development of innovative ideas on how to improve performance amongst quality metrics. Develop periodic outreach plan according to program needs.  Compile and submit project progress reports to relevant agencies.  Utilization of Population Health Management Software for reporting. Other duties as assigned.

 Essential Functions:

Must have strong computer and program skills, to include the Microsoft Office suite and the ability to learn and master other computer technology and software as needed.   Must have the ability to keyboard.  Must have the ability sit or stand for prolonged periods of time.  Must have the ability to interact verbally in a positive matter with co-workers and visitors.   Demonstrates the ability to function as a team member within the department.  Demonstrates the ability to have positive personal interactions with staff, patients, visitors and physicians.   Possess strong analytical and problem-solving skills.  Possess strong written and verbal communication skills.  Work with minimal supervision, exercise discretion and use independent judgment.   The ability to verbally and in writing communicate with physicians; patients and co-workers. The ability to maintain a California Medical Assistant certification. The ability to be supervised. The ability to work as a Team. The ability to have positive personal interactions with coworkers, patients, families and others. Knowledge of clinical policies and procedures. Knowledge of clinical practices and medical terminology. Knowledge of common safety hazards and precautions to establish a safe work environment. Ability to communicate well with patients, families, co-workers, physicians, other members of the healthcare team, etc. Ability to adapt to varied, age-specific and/or specialized groups. Ability to understand use, function, interpret, document, and keep records. Ability to interpret, adapt and apply guidelines and procedures. Ability to react calmly and effectively in emergency situations. Ability to read, write and communicate effectively in English. Ability to organize and prioritize work.  Ability to follow oral and written instructions.  Ability to reason and make sound judgments. Skill in identifying problems and recommending solutions. Skill in establishing and maintaining effective working relationships with co-workers, management, patients, medical staff, and the public. Skill in accepting constructive criticism and giving suggestions in a professional manner. 

Position Qualifications:

High School diploma or equivalent. Certification with one of the following agencies is highly preferred: American Association of Medical Assistants (AMA), American Medical Technologists (AMT), California Certifying Board of Medical Assistants (CMAA) with Injection Training. Current CPR certification required from the American Heart Association or American Red Cross. Skills/Ability:    Be able to communicate effectively with patients to the degree the patient’s ability allows. Be able to follow written and verbal instructions and communicate patient’s condition to other staff.  LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.