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Job Summary

Michigan Medicine Otolaryngology Clinic combined with Otolaryngology and Audiology. We are actively seeking qualified candidates who will provide compassionate care to our adult patient population. We are looking for an enthusiastic, reliable and service-oriented individual to be a part of our medical assistant team. Candidates should be patient-oriented individuals who are interested in creating the ideal experience for our patients, families, and employees. The individual in this role is expected to assist and exhibit professional and positive image when interacting with patients and providers. In addition, balancing other daily responsibilities in a team-based setting.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

Function as part of a team to manage patient flow in a fast paced, outpatient clinic setting. MA duties included but are not limited to the following:

Work directly with providers and care team to deliver excellent and timely patient care.Ensure efficient patient flow in a fast-paced clinic.Complete patient intake including taking vitals, obtain medical and surgical history, and document chief complaints. Reconcile outside records and document clinical information in patient's chart using Epic/MiChart applications.Assist with diagnostic procedures and treatments.Provide clinic assistance by performing immunizations. medication administration, EKGs and procedures within the Medical Assistant scope of practice.Room set up and preparation for patients which require cleaning and preparation of medical equipment.Cross cover medical specialties within the Otolaryngology specialty clinic such as Head and Neck Cancer, Otology, Vocal Health, General Oto services, Rhinology, Facial Plastic & Cosmetic Services and Speech Language Pathology services.Complete telephone intake of our Telehealth patients.Clean, stock, organize patient care areas.

Administrative Duties:

Prepare/place orders for patient care supplies.Prepare medical instruments for transport for HLD

Other Assigned Duties

Assist in contacting patients regarding clinic changes.Quality improvement activities.Attend mandatory team/clinic meetings.Various duties deemed clinically appropriate within the scope of practice designated by clinical staff, supervisor, or
designee.Required Qualifications*High school diploma or GED.Knowledge of basic medical terminology. Moderate standing/walking, as well as, lifting, positioning, pushing, and/or transferring patients. 

Associate Level:

1-3 years of experience

Assistant Level:

0-1 years of experienceDesired Qualifications*Graduation from a Medical Assistant program or an equivalent combination of education and 1-3 years experienceKnowledge of Epic/MiChartMedical Terminology strongly preferredComputer skills and familiarity with computer applications, including EPIC and Microsoft OfficePrevious experience working in a patient care settingCertification of Medical AssistantExperience working within a large complex health care settingAbility to work with a diverse population delivering excellent customer serviceExcellent AttendanceAbility to lift and assist patients when neededOpen availability to staff within the hours of 7:00am - 5:00pmModes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This posting is currently open only to internal candidates. External candidates may apply at Job IDs 258780, 258781, or 258782.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.