Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

The Assistant General Manager will be responsible for assisting the Restaurant General Manager with the management, direction and organization of restaurant operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

ESSENTIAL FUNCTIONS

Assist the General Manager of the Restaurant with interviewing, selecting, training, supervising, counseling, disciplining, and participating in the evaluation of restaurant staff employees for the efficient operation of McArthur’s Restaurant and Cup & Cone across all meal periods.

Responsible for ensuring restaurant and cafe comply with sanitation and safety standards for guests and team members. Responsible for ensuring all equipment is in working order.

Visually inspect and take corrective action to ensure facilities in restaurant and cafe look appealing and attractive to guests. Provide guidance for improvement and implement necessary adjustments. Oversee work orders to ensure repairs and maintenance of facilities are completed on a timely basis.

Manage and monitor product quality and guest satisfaction in restaurant and cafe. Responsible for ensuring food and beverage quality is consistent, appealing, and prepared to guest specifications.  Move throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verify temperatures, judges appearance and taste of products, and check preparation methods to determine quality. Provide guidance for improvement and implement necessary adjustments. Interact with guests to obtain feedback on quality of service and food in outlet. Investigate and resolve guest complaints in a timely manner.

Document inventory forecast usage and monitor supply so restaurant is stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversee setup of dining and service areas.

Support the General Manager in achieving revenue, labor, and cost-control targets across all meal periods and concepts, including forecasting, scheduling, and monitoring financial performance.

Assist with analysis of sales mix, labor deployment, and operational efficiencies to support overall outlet profitability.

Support daily operations of café and food & beverage retail outlets, ensuring product quality, merchandising standards, speed of service, and guest flow align with brand expectations.

Monitor grab-and-go inventory levels, product freshness, and display standards in alignment with brand expectations.

Participate in marketing efforts of restaurant and cafe, create menu ideas, survey competition and report food trends, and assist in preparation of specials.

Responsible for ensuring compliance with all policies and procedures related to the restaurant and cafe as well as all local, state and federal laws and regulations.

What are we looking for?

EDUCATION

High School graduate or equivalent, required

Bachelor’s degree in Hotel and Restaurant Management, preferred

EXPERIENCE

At least two (2) years of food and beverage management experience, required

At least five (5) years of food and beverage experience, required

Upscale dining / luxury hotel experience, preferred

LICENSES OR CERTIFICATES

Arizona Food Handler Card

TIPS Certified

CPR Certification, preferred

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.