We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for maintaining production standards to meet customers’ requirements, which includes: scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.Job Description

Annual Hiring Range:

$80,168.40 - $ 90,816.00 Per Year

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Ensures unit maintains production standardsEnsures Labor Controls are in place and are effectiveEnsures interdepartmental communication occurs regularlyAssist in the development and training of subordinatesWork with management staff to improve performance of the unitPrepares administrative reports as requiredResponsible for safety, quality and compliance to customer specifications

Qualifications

Education:

High School graduate or equivalent requiredSome college preferred

Work Experience:

Must have 3 years of supervisory/management experience, scheduling and financial acumenIn-flight catering experience is highly desired, or experience in a high-volume food service industryCurrent or previous labor relations experience is a plus, but not requiredExperience with menu design a plus.

Technical Skills: (Certification, Licenses and Registration)

Candidate should be comfortable with all levels of employees and have the ability to drive positive program changeMust have strong and effective leadership skills, and successfully manage staff assigned to liquor and equipment.Ability to work in a fast paced, deadline driven environment.Ability to train others required.Must have the ability to give negative and positive feedback to employees on a daily basis.Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.Strong organizational, analytical, communication and leadership skills required.Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.Basic computer skills required.  Working knowledge of Microsoft Office products preferred

Language / Communication Skills:

Must have excellent written and oral communication skills. Bi-lingual in Spanish is a plus.

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time

Travel %: Up to 10%

Exemption Classification:  Exempt

Internal Relationships: employees at all levels of the unit

External Relationships: Customers

Work Environment / Requirements of the Job:

Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.In a normal production kitchen facility there may be physical discomfort due to temperature and noise.Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.A rotating schedule of over 55 hours per week is typical.Ability to travel up to 10% of the time.

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title):  General Manager, Dir, Ops, or Dir, Supply Chain

Dotted Line Manager (Title, if applicable):  n/a

Number of Direct Reports: varies by unit size (up to 50+)

Number of Dotted Line Reports:

Estimated Total Size of Team: varies by unit size (up to 50+)

This is what should be:                                                                                                                                                                                                  gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

 

Demonstrated Values to be Successful in the Position  

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:  

Excellence 

We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. 

Passion 

Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. 

Responsibility 

We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. 

Respect 

Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

 

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

We anticipate that this job will close on:

02/26/2026

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If you want to be part of a team that helps make travel and culinary memories, join us!