**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** Job Summary Team Lead is a full-time position responsible for providing departmental administrative support, coaching, technical training, and assistance to associates, ensuring accurate and efficient identification and application of customer payments. Sound judgment and independent initiatives may be required to identify, adapt, and implement approaches to problem-solving. This role monitors process efficiency at optimal levels and ensures that changes in processes, policies, and procedures are effectively administered. Experience with IAS Enterprise is essential for reviewing bids, categorizing them, and assigning tasks to team members. The Team Lead will also support the Pricing team by addressing related queries. Key Responsibilities + Act as a liaison between Associates and Supervisors. + Review/rejectrequestsforcreating/modifyingbid as per set guidelines of IAS enterprise. + Correct categorization of bids needs to be done before assigning. + Assign bids to associates after reviewing the request. + Coachassociates toconsistently meet service level expectations. + Shares skill and knowledge with associates while addressing questionsregardingthe systems and work. + Stays current on service features and system enhancements through formal and informal training. + Assistand support associates with difficult work-related situations. + Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction. + Responsible forproviding assistancein resolving any problems that arise within the department. + Prioritize the workflow to meet the deadlines of the department. + CommunicateswithSupervisor forany issues or problems that need escalation or management attention. + Identifiesand implements changes and process improvements to maximize efficiency, decreaseerrors,and reduce costs within the department. + Reviews status&quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place. + Reviews processes to ensure efficiencies are maximized within the department. + Conducts audits,identifiesexceptions, implements corrective actions, reports findings, andmaintainsschedules to ensure compliance with internalaudits. Supervises and Develops Others + She/he is expected to be the leader of the workgroup. + Determinesemployees’ training needs to produce continuous development plans. + Providesongoingfeedback and support to improve performance. + Holds others accountable toestablishperformance levels to achieve individual and group goals. + Resolveindividual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. Skillset required + Must have effective and professional communication skills to work with internal andexternal customers. + Must be a team builder whofacilitatescooperation. + Ability to work independently, make sound judgments, without supervision based onthe needs of the process. + Willingness to accept change and performadditionalduties as assigned according tobusiness requirements. + Knowledge ofthe IASProcessismandatory. Prerequisites + Graduate/ Postgraduate in any discipline. + Excellent verbal and written communication skills. + Self-Driven. + Influence And Persuasion. + Strong customer orientation. + Knowledge of MS officewithhands-onexperience on Excel. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.