**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** Job Summary Team Lead is a full-time position responsible for providing departmental administrative support, coaching, technical training, and assistance to associates, ensuring accurate and efficient identification and application of customer payments. Sound judgment and independent initiatives may be required to identify, adapt, and implement approaches to problem-solving. This role monitors process efficiency at optimal levels and ensures that changes in processes, policies, and procedures are effectively administered. Experience with IAS Enterprise is essential for reviewing bids, categorizing them, and assigning tasks to team members. The Team Lead will also support the Pricing team by addressing related queries. Key Responsibilities + Act as a liaison between Associates and Supervisors. + Review/rejectrequestsforcreating/modifyingbid as per set guidelines of IAS enterprise. + Correct categorization of bids needs to be done before assigning. + Assign bids to associates after reviewing the request. + Coachassociates toconsistently meet service level expectations. + Shares skill and knowledge with associates while addressing questionsregardingthe systems and work. + Stays current on service features and system enhancements through formal and informal training. + Assistand support associates with difficult work-related situations. + Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction. + Responsible forproviding assistancein resolving any problems that arise within the department. + Prioritize the workflow to meet the deadlines of the department. + CommunicateswithSupervisor forany issues or problems that need escalation or management attention. + Identifiesand implements changes and process improvements to maximize efficiency, decreaseerrors,and reduce costs within the department. + Reviews status&quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place. + Reviews processes to ensure efficiencies are maximized within the department. + Conducts audits,identifiesexceptions, implements corrective actions, reports findings, andmaintainsschedules to ensure compliance with internalaudits. Supervises and Develops Others + She/he is expected to be the leader of the workgroup. + Determinesemployees’ training needs to produce continuous development plans. + Providesongoingfeedback and support to improve performance. + Holds others accountable toestablishperformance levels to achieve individual and group goals. + Resolveindividual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork. Skillset required + Must have effective and professional communication skills to work with internal andexternal customers. + Must be a team builder whofacilitatescooperation. + Ability to work independently, make sound judgments, without supervision based onthe needs of the process. + Willingness to accept change and performadditionalduties as assigned according tobusiness requirements. + Knowledge ofthe IASProcessismandatory. Prerequisites + Graduate/ Postgraduate in any discipline. + Excellent verbal and written communication skills. + Self-Driven. + Influence And Persuasion. + Strong customer orientation. + Knowledge of MS officewithhands-onexperience on Excel. **Type de contrat:** en CDI _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._