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As a core member of the Marketing Strategy & Innovation (MSI) Chapter, you will drive commercial excellence by architecting exceptional customer experiences and accelerating product commercialization. You are responsible for identifying market opportunities, driving in-field effectiveness (IFE) and mobilizing cross-functional resources—including local Squads, commercial excellence function and the APAC network—to achieve impactful business outcomes. This role combines strategic foresight with operational agility, overseeing performance analytics, portfolio management, business planning & digital strategies. By embracing a growth mindset and a networked way of working, you will lead digital transformation initiatives and manage distribution models to enhance the overall customer experience and advance Roche’s vision.

The Mission

● The mission of the Marketing Strategy & Innovation (MSI) Chapter is to be at the forefront  of commercial excellence through the architecture of exceptional customer experiences. Harnessing data into insights for both Roche and stakeholders, and being the expert in integrating the omnichannel approach to provide the right contents through the best channels and timely to drive exceptional commercial results and optimal customer engagement.

● All Roche Hong Kong & Macau employees are to lead by example in a networked way of  working. This is where solutions are sourced from the global network first, to avoid  duplications, and to achieve better patient outcomes faster 

● All Roche Hong Kong & Macau employees are to lead by example in accelerating the  digital maturity of Roche internally and in the external healthcare environment, aligned  with the long term Roche vision of Personalized Healthcare
 

Role Overview

This role is primarily accountable for managing and accelerating the commercialization of products in his/her assigned portfolio,  by identifying gaps and opportunities in a timely manner by mobilizing relevant areas of the organization (including the local disease area team (Squad) and the APAC disease area network (DAN)  to help achieve business outcomes.

Major Accountabilities

● Have a strong understanding of the local market dynamics in order to provide timely commercial insights based on performance/market analysis by channel, brand and other business critical channels

● Develop localized business scenarios and strategic action plans by leveraging insights from APAC and global teams, ensuring seamless local execution through a customer-centric lens

● Foster key stakeholder relationships in collaboration with the local “Primary Point of  Contact” (PPOC) to gain clear market insights and ensure open dialogue and engagement with key internal and  external stakeholders,  in order to achieve business outcomes

● Develop and implement local pricing strategies in collaboration with Patient Access & Public Affairs (PAPA) Team

● Develop and implement local forecast model for assigned portfolio, including analysis of customer demand trends for optimal inventory management

● Manage customer service / distribution model including, remove roadblocks, addressing escalated customer requests, and  collaborating with supply chain team and distributor in order to address imminent customer needs as well as proactively  improve overall customer experience 

● All Roche employees are expected to effectively contribute to cross-functional  collaboration and coordination and comply with all laws, regulations, policies & procedures  that govern our business 

● This position profile serves only to give a broad outline of the duties required and will be  renewed and amended at periodic intervals in the consultation with the incumbent

Mindset & Behaviours 

Embrace the Roche Values of Integrity, Courage & Passion, as well as demonstrate Roche  Leadership Commitments & Core Competencies, including: 

● Ability to learn and unlearn quickly, take risks and experiment, and contribute to the  learning cycle by sharing knowledge with others (growth mindset) 

● Boldly act on key decisions and opportunities and boldly stop or say no to any activity that  is not adding value 

● Be innovative and drive digital transformation across the organization and industry to  bring value and impact to the healthcare ecosystem 

● Think from an enterprise perspective, beyond boundaries and borders, to bring the best  possible outcomes to both the local health environment, and more broadly, across Roche  globally 

● Embrace agile ways of working to facilitate the transformation journey and achieve our  North Star 

● Self-management and self-direction is critical to success

Experience & Qualifications

● 5+ years of commercial, business analytics and/or finance experience in the pharmaceutical industry is an asset

● Experience with product portfolio forecast, strategic & execution planning

● Excellent commercial acumen, strategic thinking, and broad understanding of Roche’s present portfolio  

● Detail-minded with strong analytical skills and ability to manage a high level of complexity

● Experience with agile ways of working is an asset

● Excellent communication (for internal and external) and networking skills 

● Fluent in both English and Cantonese is mandatory

● University degree in finance, business, or marketing is preferred

● Experience in oncology is preferred but not a must

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.