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Job Overview **This is a Hybrid position in Getzville and will require, at Minimum, 3 days a week in office.**Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your self-starter skills in analysis, problem solving and communication to Citi’s Operational Client Strategy team.By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role OverviewThis role sits within Markets Operations in the Client Strategy team. The team is responsible for simplifying and improving the client experience and eliminates delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution. The individual within this role will be working closely with the Market Operations Product Teams to understand the current client experience and how to make measurable improvements both for our clients and our internal teams. What you’ll doTakes global ownership of client servicing issues and facilitates resolution through engaging Citi business partnersDelivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goalsActs as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunitiesManages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolutionPartners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategiesWhat we’ll need from youBreadth of knowledge of the business and organizationWell-developed working knowledge of the business and the upstream and downstream influencesDemonstrated ability to provide outstanding client service at a senior levelExceptional written and oral communication skillsAbility to develop client solutions and manage projectsAbility to identify and implement effective process improvementsIntermediate to Advanced level MS Office SkillsExceptionally strong interpersonal & relationship-building skillsRisk & Controls experienceEntrepreneurial mindset when taking on new processesHave a self-starter mindset and take ownership------------------------------------------------------
Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Institutional Client Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Getzville New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$82,800.00 - $124,200.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Jan 27, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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