**Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.** **Position Summary:** We are seeking a highly skilled and analytical Market Researcher to lead initiatives focused on understanding and improving the experience of healthcare providers within our provider network with an additional focus on opportunities to partner with medical societies, key medical groups, government and non-governmental agencies. This role will design and execute qualitative and quantitative research studies—including surveys, interviews, and focus groups—to gather actionable insights that inform strategic decisions and enhance provider satisfaction. **Key Responsibilities:** Research Design & Execution + Develop and implement comprehensive research plans to assess provider experience. + Design, distribute, and analyze surveys targeting physicians, clinics, and healthcare systems. + Conduct in-depth interviews and facilitate focus groups with providers to explore pain points and opportunities for improvement. Data Analysis & Reporting + Analyze qualitative and quantitative data to identify trends, root causes, and actionable insights. + Synthesize findings into clear, compelling reports and presentations for the board and other key internal stakeholders. Stakeholder Collaboration + Partner with cross-functional teams including Provider Relations, Operations, Product, and Customer Experience to align research with business goals. + Present findings and recommendations to senior leadership to drive strategic initiatives. Continuous Improvement + Maintain a pulse on industry best practices and emerging methodologies in provider experience research. + Recommend and implement improvements to research tools, processes, and technologies. **Qualifications:** + Bachelor's degree or higher strongly preferred or equivalent work experience required. + 5+ years of experience in applied research, preferably in healthcare or insurance required. + Proven expertise in survey design, qualitative interviewing, and data analysis. + Proficiency with tools such as Verint, Qualtrics, SurveyMonkey, or similar required. + Strong communication and storytelling skills with the ability to translate complex data into actionable insights required. + Experience working with healthcare providers or within a payer organization is highly desirable. **Preferred Skills:** + Experience with journey mapping or service design. + Experience with project management process and tools like Wrike, MS Project or similar. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 117,800 - 196,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) . **About The Cigna Group** Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._