Be the catalyst for expansion as you pioneer product growth and dive deep into market trends, shape offerings, and ensure compliance. 

As a Market and Product Expansion Associate in Global SMB Payments Product Commercialization, you support our product go-to-market strategy with a focus on sales enablement materials, controls and reporting. As an emerging member of the team, you gain skills and experience to grow within your role while working across the organization to enable the product and market strategy.

Job responsibilities

Launch new support content in line with each new product/feature launch. Maintain our repository of training materials and sales collateral, ensuring all resources are up to date following our control standards for maintenance and documentation. Commercialize smaller feature enhancements and provide support to Commercialization leads for larger commercialization efforts of products across US and Canada, Define KPIs with Commercialization leads, Product and Analytics teams; track pilot growth against goals for all critical product and servicing launches. Review and consult on Banker and Partner materials to ensure they can effectively promote SMB payments and push eligible customers to self-service options or capture referrals for sales. Keep partners informed on product strategy and go-to-market plans through commercialization forums, sales training and presentations, etc. Ensure adherence to Commercialization controls and documentation standards set in SharePoint (annual control review). Participate in market research initiatives related to target needs and product fit.

Required Qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in Commercialization, Sales, Product, Technology, or Project Management. Emerging knowledge of risk management and controls, regional and local nuances, and governance requirements. Proficiency in Microsoft Word, Excel, PowerPoint, etc. 

Preferred Qualifications, capabilities, and skills

Experience in product commercialization and customer experience enhancement. Strong attention to detail within presentation formatting and copywriting.  Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and collaboration skills to work effectively with cross-functional teams. Ability to manage multiple projects simultaneously and meet deadlines. Familiarity with small business payments and related technologies. Creative problem-solving skills and adaptability to changing market conditions. Experience with SharePoint, Publisher, Tableau, and content management systems.