Job Posting Title:

Marine Claims Representative-Disney Cruise Line Crew

Req ID:

10138874

Job Description:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it guides everything we do. At Disney, you’ll help bring that magic to life by supporting teams that push the boundaries of entertainment and create unforgettable guest experiences.

We are seeking a proven individual to oversee liability investigations involving maritime illness, bodily injury, and subrogation claims. This role will partner with a team of Claims Representatives across varying levels of experience, analyze claims volume and identify claim file exposure, collaborate with the Legal Department in the review of lawsuits, and contribute to initiatives that support the department’s goals and objectives.

This is a full-time, salaried exempt position based in Celebration, FL and reports directly to the Manager, Crew Claims. There will be no relocation assistance available for this role.

You Will:

Review of claim files in accordance with department operating guidelines, and for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution

Recognize and respond to incidents that have significant exposure

Administer claims with complex maritime considerations and potentially costly and complex medical treatment

Escalate incidents with potential excess coverage exposure

Place P&I Club (insurer) on notice for appropriate claims and collaborate with them on strategy for resolution

Monitor/track reimbursements

Help set, implement and achieve department goals and strategies

You Will Have:

6-20 All-Lines Adjusters’ License with the State of Florida

Minimum of 2 years claims handling experience, preferably in marine claims

Ability to administer litigated claims, including comprehensive case evaluation

Demonstrated familiarity with automated claims administration and management systems

Ability to handle confidential information

Understanding of medical and legal terminology

Demonstrated strong oral and written communication skills, including ability to deliver concise and informative summaries

Demonstrated strong partnering, analytical and organizational skills with attention to detail

Proven strong relationship-building, negotiating, and influencing abilities

Ability to work under deadline pressures and effectively prioritize multiple tasks in a fast-paced environment

Computer proficiency within a Windows environment; including Word, Outlook, Excel, and PowerPoint

Preferred Qualifications:

Proven bilingual ability

Demonstrated experience in processing and handling Crew maritime related claims

Required Education:

High School degree or equivalent experience

Preferred Education:

Bachelor's Degree in Business, Risk Management, or related field

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Job Posting Segment:

DCL Shoreside

Job Posting Primary Business:

DCL Operations

Primary Job Posting Category:

Ops Guest Claims

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-01-05