Join us as a Margin Services Operations Senior Associate to enhance client experiences, drive strategic initiatives, and lead a dynamic team!

As a Margin Services Operations Service Delivery Senior Associate in the Operations Service Delivery Team you will play a pivotal role in proactively enhancing the Client Experience for a diverse portfolio of Buy-side Derivatives Firms. In this role you will drive strategic initiatives that shape the future of our business, and contribute to the success of our Global Operations. As a manager within the OSD team, you will collaborate with Stakeholders across Securities Services to maintain high standards of Operational Service Levels for the Margin Services Business.

Job responsibilities

Directly manages and help develop team members within the OSD team Manages incoming and outgoing Client queries related to the end-to-end Margin Services functionProactively monitors and maintains Operational Service Levels to Clients, owning Operational escalations from identification through to remediationUtilizes available data to provide meaningful data and analysis to Clients to highlight areas for improvement within their Operating ModelPartners with Relationship Management and Client Service teams to deliver Client Service Reviews and Due Diligence workshopsDevelop sexcellent networks of internal Stakeholders across the businessContributes to the delivery of key workstreams, tasks, and projects across the OSD teams, collaborating cross-region and cross-function where requiredSupports Audit, Regulatory and Compliance deliverables; helping to drive action plans and deliverables as requiredCo-ordinates team activities and prepare materials for Town Halls, Employee Recognition, and strategy working sessionsCollects and maintains internal resources and documentation on collaboration sites such as SharePointProvides reporting, analytical, communications and project support to MS Operations management

 

Required qualifications, capabilities, and skills

Leadership/management experienceStrong verbal and written communication skills for clear Executive MessagingEffective Client Management skills, and ability to deliver challenging messagesExcellent attention to detail and accuracyAbility to understand complex models within the financial sphereProblem-solving and data analysisStrong time management skills, and ability to prioritise and work under pressureSelf-motivated, tenacious and able to work with high degree of independence
 

Preferred qualifications, capabilities, and skills

Experience within Collateral or Derivatives